{"id":1202530,"url":"https://alion.io/job/concentrix-senior-salesforce-developer-solution-architect","title":"Senior Salesforce Developer / Solution Architect","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1052,"ghost_share":0.608,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":15,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":652},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"CI/CD","optional":true},{"name":"Copado","optional":true},{"name":"Gearset","optional":true},{"name":"Git","optional":true},{"name":"HIPAA","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-24T21:45:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T03:11:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nSenior Salesforce Developer / Solution ArchitectJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nOVERVIEW\nWe are seeking a highly experiencedSenior Salesforce Developer to lead the design and delivery ofSalesforce Service Cloud and contact center solutions. This role is ideal for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.\nThe successful candidate will function as a hybridarchitect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.\nKey Responsibilities\nTechnical Leadership\nServe as the architecture lead for Service Cloud and contact center initiatives\nDefine and enforce solution patterns, development standards, and integration strategies\nDesign scalable Salesforce solutions leveraging:\nService Cloud, Omni-Channel, Service Console\nFlows, Apex, Lightning Web Components (LWC)\nAsynchronous processing and event-driven architectures\nEvaluate trade-offs between configuration, customization, and integrations\nCollaborate with enterprise and integration architects to ensure alignment with broader platform strategy.\nContact Center & Service Cloud Design\nArchitect end-to-end customer and agent experiences across voice, chat, messaging, and case management\nDesign and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)\nSupport integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools\nEnsure solutions enhance operational efficiency, service quality, and reporting accuracy.\nDeveloper Enablement & Governance\nAct as the technical authority for Service Cloud development\nLead code reviews and design validations to ensure performance, scalability, and security\nMentor developers on Salesforce best practices, governor limits, and architectural standards\nIdentify and address technical debt and platform risks proactively.\nStakeholder Engagement & Communication\nPartner with product owners, business leaders, and operations teams to:\nRefine requirements and define solution approaches\nAlign on priorities and delivery timelines\nTranslate complex technical concepts into clear business language\nProduce and review key artifacts, including:\nSolution designs and architecture documentation\nData models and integration diagrams\nRelease and deployment plans.\nSelf-Directed Delivery & Execution\nOperate independently across multiple workstreams, driving architectural and development decisions\nInfluence backlog prioritization based on technical dependencies and risk\nSupport Agile ceremonies (planning, refinement, retrospectives)\nCollaborate with QA and release teams to ensure stable, low-risk deployments\nRequired Qualifications\n6+ years of Salesforce experience with deep expertise in Service Cloud\nProven experience as a Technical Lead or Solution Architect\nStrong hands-on experience with:\nApex, SQL, and asynchronous processing\nLightning Web Components (LWC)\nSalesforce Flows and automation design\nExperiencedesigning solutions for contact centers or customer support environments\nDemonstrated ability to lead and mentor development teams\nStrong communication skills, with the ability to engage both technical and non-technical stakeholders\nExperience working in Agile/Scrum environments.\nPreferred Qualifications\nExperience in healthcare, non-profit, or donor/member-centric organizations\nFamiliarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)\nExperience with Omni-Channel, Digital Engagement, or Service Cloud Voice\nSalesforce certifications such as:\nPlatform Developer I/II\nService Cloud Consultant\nApplication or System Architect\nExperience with CI/CD and release management tools (e.g., Copado, Gearset, Git)\nExperience integrating Salesforce with external systems via REST APIs or middleware\n#REMOTE #WFH\nSeniority Level\nMid-Senior level\n\nIndustry\nIT Services and IT Consulting\n\nEmployment Type\nFull-time\n\nJob Functions\nBusiness Development\nConsulting\nInformation Technology\n\nSkills\nApex Programming\nSalesforce.com\nSalesforce Service\n\nWhat Success Looks Like in This Role\nYou are the go-to subject matter expert for Service Cloud decisions.\n\nDevelopment teams align to consistent patterns and standards.\n\nStakeholders trust your guidance on scope, tradeoffs, and sequencing.\n\nContact center solutions are scalable, resilient, and agent-friendly.\n\n#LI-Remote #Salesforce #SalesforceArchitect\nLocation:\nMEX Work-at-HomeLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":6405,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center 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