{"id":2132430,"url":"https://alion.io/job/concentrix-senior-solution-architect-customer-experience-cx-solutioning","title":"Senior Solution Architect-Customer Experience - CX Solutioning","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1178,"ghost_share":0.571,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T09:10:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Title:\nSenior Solution Architect-Customer Experience - CX SolutioningJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nThe Senior Solution Architect is responsible for designing automation solutions that help clients transform customer experiences, improve operational efficiency, and unlock measurable business value. This role serves as a trusted consultant, leading discovery and due diligence sessions to understand end-user needs, identify automation opportunities, build business cases, support proposals, and contribute to contract-ready solution content.\nIn this role, you will partner closely with Sales, Sales Engineering, Professional Services, Finance, Legal, and client stakeholders to shape compelling, practical, and differentiated solutions.\nResponsibilities\nDetermine the most appropriate automation solution in partnership with the Sales Representative and Sales Engineer through client discovery discussions, RFP/RFI reviews, and other solution requests.\nCollaborate with Professional Services leaders and team members to design robust, scalable, and client-ready solutions.\nDevelop the solution approach, including estimated timelines, ROI models, presentation materials, and supporting documentation.\nIdentify, manage, and resolve issues that may impact solution quality, delivery timelines, resources, or client expectations.\nPartner with Sales and Finance teams to evaluate pricing strategies, determine recommended approaches, and support approval processes.\nUnderstand and escalate potential risks across solution components, working with the Solutions Director to identify risk mitigation alternatives.\nContribute content for scope of work documents, proposals, and contract-related materials.\nFacilitate meetings to review pricing, staffing, timelines, contracts, and presentation materials requiring stakeholder alignment.\nAttend client site visits in various locations with the Sales Representative and other key team members, as needed.\nConduct research on current and prospective clients, verticals, and industries to provide subject matter expertise and identify opportunities to differentiate the Concentrix solution.\nSupport Sales Representatives in gathering appropriate resources to follow Concentrix processes and protections, including Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, and related requirements.\nContribute to continuous improvement of the opportunity management process to help the team work more efficiently and deliver effective messaging.\nQualifications\nBachelor’s degree or 8+ years of related experience in one or more of the following areas: consulting, user-centered design, voice/digital bots/channels, customer experience, industry verticals, contact center operations, cloud services, sales support, or marketing.\nExperience with bots, self-service applications, and communication channels such as Voice/IVR and Messaging/Chat/Omni.\nKnowledge of user experience design and customer experience best practices.\nExcellent written and verbal communication skills, with the ability to present information effectively to internal and external stakeholders.\nAdvanced Microsoft Office skills, including Excel, PowerPoint, Word, and Visio.\nProven ability to organize and prioritize projects in a fast-paced, deadline-driven business environment.\nDemonstrated ability to take initiative, show ownership, and focus on continuous improvement.\nStrong customer service mindset, professional presence, and consultative approach.\nSolid understanding of business operations and industry dynamics, with demonstrated business acumen.\nDemonstrated ability to comprehend, analyze, and interpret information to support solution development and decision-making.\nThe base salary range for this position is $110,000 - $160,000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.\nThe deadline to apply for this position is 10/26/2026.\nAs part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.\nLocation:\nUSA, FL, Work-at-HomeLanguage Requirements:\nEnglishTime Type:\nFull timePhysical and Mental Requirements:\n The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.\nEqual Employment Opportunity:\n\nConcentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.\nFor more information regarding your EEO rights as an applicant, please visit the following websites:\n· English\n· Spanish\nAccommodation:\n\nConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.\nArtificial Intelligence:\n\nAs part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.\nWork Authorization:\nIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.\nFor further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE","description_format":"text","description_chars":8711,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-09T01:19:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/concentrix-senior-solution-architect-customer-experience-cx-solutioning","json_url":"https://alion.io/job/concentrix-senior-solution-architect-customer-experience-cx-solutioning.json","meta":{"generated_at":"2026-10-12T14:28:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-senior-solution-architect-customer-experience-cx-solutioning"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-senior-solution-architect-customer-experience-cx-solutioning"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-senior-solution-architect-customer-experience-cx-solutioning"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-senior-solution-architect-customer-experience-cx-solutioning\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-senior-solution-architect-customer-experience-cx-solutioning"}]}