{"id":4294697,"url":"https://alion.io/job/concentrix-senior-technical-data-reporting-analyst","title":"Senior Technical Data & Reporting Analyst","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1028,"ghost_share":0.559,"stale_share":0,"repost_share":0.014,"time_to_fill_p50_days":26,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T17:03:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nSenior Technical Data & Reporting AnalystJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nRole: Senior Technical Data & Reporting Analyst\nLocation: Omaha, NE (Onsite - 5 Days a week)\nJob Description\nThe Senior Technical Data & Reporting Analyst is an onsite role based in Omaha, Nebraska, responsible for developing, maintaining, and continuously improving reporting and dashboards that support Tech Evolution, TechEV, and Centralized Quality Assurance, CQA.\nIn this senior-level role, you will use advanced expertise in Jira reporting, Tableau, Power BI, SQL, and AI-enabled analytics to transform complex data into meaningful metrics, historical trends, actionable insights, and polished executive-ready reporting. You’ll help leadership better understand performance, quality, productivity, throughput, delivery trends, risks, and opportunities for continuous improvement.\nResponsibilities\nDevelop, maintain, and continuously improve dashboards and reporting for TechEV and Centralized Quality Assurance teams.\nOwn existing TechEV and QA dashboards while designing new reporting solutions focused on performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance.\nBuild and enhance Jira dashboards, filters, workflows, reports, and historical trend views using advanced hands-on Jira and JQL expertise.\nDevelop Tableau dashboards and visualizations that include calculated metrics, KPIs, historical reporting, and clear executive-level insights.\nUse SQL to independently query, join, organize, validate, reconcile, and analyze complex datasets.\nTranslate complex technical data into concise, visually polished, and actionable reporting for management and senior leadership.\nInvestigate data and reporting issues independently, identify root causes, validate results, and recommend improvements.\nIdentify trends, risks, anomalies, patterns, productivity drivers, quality indicators, and opportunities for operational improvement.\nApply AI tools and automation techniques to enhance analytics, dashboard development, reporting efficiency, and anomaly detection.\nBuild a strong understanding of TechEV and CQA roles, responsibilities, processes, metrics, and business objectives to ensure reporting reflects how teams operate.\nSupport reporting related to QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance.\nPrepare and present data insights, trends, risks, and findings clearly and confidently to management and senior leadership.\nPartner with stakeholders to ensure reporting provides meaningful insights that support decision-making and continuous improvement.\nComplete all assigned, mandatory training within the timeframe provided.\nConduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.\nQualifications\n7-15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role.\nAdvanced hands-on experience with Jira, including JQL, dashboards, filters, reporting, workflows, historical trends, and data validation.\nAdvanced Tableau experience, including dashboard development, data visualization, calculated metrics, KPIs, and historical reporting.\nAdvanced SQL skills with the ability to query, join, organize, validate, reconcile, and analyze complex datasets independently.\nExperience with Power BI reporting and dashboard development.\nStrong analytical skills with the ability to identify trends, risks, anomalies, root causes, and actionable insights.\nExperience using AI to enhance data analytics, reporting, dashboard development, automation, and identification of trends or anomalies.\nAbility to quickly understand TechEV and CQA roles, responsibilities, processes, metrics, and business objectives.\nUnderstanding of QA metrics, including testing progress, defects, automation, quality trends, productivity, throughput, and delivery performance.\nStrong written, verbal, and executive-level communication skills.\nExperience preparing reporting and presenting insights to management and senior leadership.\nAbility to explain complex data, trends, risks, and findings clearly, confidently, and professionally.\nHighly organized, detail-oriented, technically strong, and comfortable working independently in a senior-level capacity.\nAbility to create polished reports and visualizations suitable for circulation to management and senior management.\nAbility to work onsite in Omaha, NE.\nThe base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.\nThe deadline to apply for this position is: 11/17/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.\nAs part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.\nLocation:\nUSA, NE, Work-at-HomeLanguage Requirements:\nTime Type:\nFull timePhysical and Mental Requirements:\n The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.\nEqual Employment Opportunity:\n\nConcentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.\nFor more information regarding your EEO rights as an applicant, please visit the following websites:\n· English\n· Spanish\nAccommodation:\n\nConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.\nArtificial Intelligence:\n\nAs part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.\nWork Authorization:\nIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.\nFor further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE","description_format":"text","description_chars":9679,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-14T00:41:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-senior-technical-data-reporting-analyst","json_url":"https://alion.io/job/concentrix-senior-technical-data-reporting-analyst.json","meta":{"generated_at":"2026-11-15T21:15:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-senior-technical-data-reporting-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-senior-technical-data-reporting-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-senior-technical-data-reporting-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-senior-technical-data-reporting-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-senior-technical-data-reporting-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4294697}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4294697},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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