Senior Technical Program Manager — Metric Governance & Semantic Layer

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Senior Technical Program Manager - Metric Governance & Semantic Layer

Location: Remote role

Position Summary

Concentrix is seeking a Senior Technical Program Manager - Metric Governance & Semantic Layer to support high-impact metric governance, metric rationalization, and semantic layer initiatives. In this demanding role, you will bring structure, clarity, and momentum to complex data and engineering workstreams while partnering closely with stakeholders, engineers, and leadership.

What you will do in this role

• In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
• Lead daily scrum ceremonies to review, prioritize, and advance backlog items across metric governance and semantic layer workstreams.
• Partner with cross-functional stakeholders to work through backlogs of metrics requiring analysis, rationalization, and readiness review.
• Collaborate with engineering teams to support the design and implementation of metric automation capabilities.
• Work with engineers and product partners to support the design and implementation of a metric governance user interface.
• Support data analysis activities to help ensure information is prepared, validated, and ready for consumption in the metric catalog.
• Engage leadership to understand requirements, align priorities, clarify decisions, and communicate progress.
• Drive program structure, accountability, and execution across data, product, engineering, and business teams.
• Support change management and stakeholder engagement efforts to promote adoption of metric governance processes and tools.
• Identify risks, dependencies, and blockers, and proactively coordinate resolution to maintain delivery momentum.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• 7+ years of experience required. Have experience as a Technical Program Manager, Program Manager, Product Manager, Scrum Master, or similar role supporting complex technology or data initiatives.
• Bring strong experience with data, data modeling, data engineering concepts, reporting, and metric creation.
• Understand semantic layer concepts and how governed metrics support consistent, trusted business reporting.
• Can quickly onboard into a fast-moving environment and create structure where workstreams are complex or evolving.
• Are skilled at managing backlogs, facilitating scrum routines, driving follow-ups, and keeping teams aligned on priorities.
• Communicate clearly and confidently with engineering teams, business partners, and leadership stakeholders.
• Have experience engaging stakeholders to gather requirements, clarify business needs, and support decision-making.
• Are comfortable partnering with engineers on technical design discussions related to automation, UI capabilities, data readiness, and metric governance.
• Bring strong change management, engagement, and program execution skills.
• Are action-oriented, organized, and able to manage multiple priorities with urgency and precision.

It will be a plus if you:

• Have direct experience supporting metric governance, metric rationalization, metric catalogs, or enterprise reporting standards.
• Have worked on semantic layer implementation, governance, or adoption initiatives.
• Have experience supporting data product, analytics platform, business intelligence, or reporting transformation programs.
• Have hands-on familiarity with Agile delivery, scrum practices, backlog management, and cross-functional planning.
• Have experience translating leadership requirements into actionable engineering, product, or data workstreams.
• Prior telecom experience a plus.

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

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Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE