{"id":2913042,"url":"https://alion.io/job/concentrix-senior-twilio-solutions-engineer-bilingual-2","title":"Senior Twilio Solutions Engineer - Bilingual","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"Twilio","optional":false},{"name":".NET","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"CI/CD","optional":true},{"name":"GCP","optional":true},{"name":"GitHub","optional":true},{"name":"GitLab","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Python","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T05:11:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Title:\nSenior Twilio Solutions Engineer - BilingualJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.The ideal candidate will have deep knowledge of Genesys Cloud, integration architectures, customer experience technologies, cloud platforms, and AI-driven engagement solutions.\nKey Responsibilities\nSolution Design & Implementation\nDesign and implement scalable customer engagement solutions using Twilio technologies.\nLead technical solution design workshops with customers.\nTranslate business requirements into technical architectures.\nDevelop and implement omnichannel customer experience solutions.\nParticipate in architecture reviews and technical governance processes.\nCreate technical documentation, runbooks, and solution designs.\nDevelopment & Integration\nDevelop, test, deploy, and maintain custom software solutions.\nBuild integrations between Twilio and enterprise platforms.\nDevelop REST API integrations and middleware components.\nDesign and implement secure authentication and authorization mechanisms.\nSupport platform upgrades, enhancements, and new feature deployments.\nManaged Services & Support\nProvide production support for multiple customer environments.\nTroubleshoot incidents, service interruptions, and integration failures.\nPerform root cause analysis and implement corrective actions.\nSupport SLA adherence and operational excellence initiatives.\nDrive continuous improvement of customer solutions.\nCustomer Engagement\nAct as a trusted technical advisor for customers.\nParticipate in discovery workshops and technical consultations.\nPresent technical recommendations and implementation approaches.\nCollaborate with client stakeholders and business teams.\nContribute to effort estimations and solution proposals.\nRequired Qualifications\nProfessional Experience\nMinimum 3 years of hands-on experience with Twilio platform implementations.\nExperience supporting enterprise-level production environments.\nExperience participating in customer-facing consulting engagements.\nExperience delivering cloud-based contact center and customer engagement solutions.\nExperience working within Managed Services or Professional Services organizations is highly desirable.\nRequired Technical Skills\nTwilio Platform Expertise\nStrong hands-on experience designing, implementing, supporting, and troubleshooting:\nTwilio Flex\nTwilio Studio\nTwilio Functions\nTaskRouter\nTwilio Conversations\nTwilio Messaging\nTwilio Voice\nTwilio APIs\nTwilio Webhooks\nFlex Plugins\nContact Center Routing and Queue Management\nRequired Implementation Experience\nDemonstrated experience implementing and supporting:\nWhatsApp Business solutions\nSMS messaging solutions\nVoice and inbound/outbound telephony solutions\nSocial Messaging channels including Facebook Messenger, Instagram, Web Chat, and related digital channels\nCRM integrations using Twilio\nOmnichannel customer engagement solutions\nAI-powered conversational experiences\nPreferred CCaaS & Customer Experience Knowledge\nDigital customer engagement channels\nContact center operations\nAgent routing strategies\nIVR design and customer journeys\nConversational AI and automation solutions\nCustomer self-service solutions\nSoftware Development Skills\nStrong proficiency in at least one of the following programming languages:\nNode.js (JavaScript)\nPython\nJava\nC# / .NET\nAdditional experience with:\nJavaScript frameworks\nServerless development\nEvent-driven architectures\nBackend service development\nAPI development and integrations\nCloud & Infrastructure Skills\nCloud Platforms\nMicrosoft Azure (Preferred)\nAWS or Google Cloud (Desirable)\nCloud Architecture\nCloud-native architectures\nMicroservices architecture\nDistributed systems\nHigh availability designs\nSecurity best practices\nDevOps & DevSecOps\nCI/CD pipelines\nInfrastructure as Code (IaC)\nAutomated deployments\nSecure software development lifecycle\nDevSecOps practices\nSource Control\nGitHub\nGitLab\nIntegration & API Expertise\nStrong knowledge of:\nREST APIs\nWeb Services\nJSON\nOAuth 2.0\nOpenID Connect\nAPI Security\nEnterprise Integration Patterns\nMiddleware architectures\nEvent-driven integrations\nTelecommunications & Voice Technology\nRequired understanding of:\nSIP Protocol\nSIP Trunks\nSIP Headers\nVoice Routing\nTelephony Infrastructure\nContact Center Voice Architecture\nCall Flows\nPSTN Concepts\nVoice Troubleshooting\nAI & Automation Knowledge\nExperience with:\nConversational AI\nChatbots\nVoicebots\nGenerative AI solutions\nAI-assisted customer interactions\nWorkflow automation\nSelf-service experiences\nProfessional Competencies\nCommunication Skills\nExcellent verbal and written communication skills.\nAbility to explain technical concepts to both technical and non-technical audiences.\nStrong presentation and facilitation skills.\nCustomer Management\nClient-facing consulting experience.\nStakeholder management capabilities.\nRequirements gathering and workshop facilitation.\nCustomer relationship management.\nProblem Solving\nAnalytical thinking.\nTroubleshooting and root cause analysis.\nCritical decision-making.\nContinuous improvement mindset.\nEducation\nBachelor’s Degree in:\nComputer Science\nSoftware Engineering\nSystems Engineering\nTelecommunications Engineering\nInformation Technology\nRelated technical field\nLocation:\nCOL Work-at-HomeLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":7030,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business 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