{"id":1715610,"url":"https://alion.io/job/concentrix-specialist-account-manager","title":"Specialist, Account Manager","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1193,"ghost_share":0.569,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2370},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:31:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T18:30:42Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"Job Title:\nSpecialist, Account ManagerJob Description\nThe Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.You Will\nEnsure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues\n\nAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives\n\nEvaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams\n\nUtilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction\n\nManage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels\n\nResponsible for managing sales territory and achieving monthly quotas\n\nNegotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary\n\nIdentify opportunities for additional product or service sales Use data to help influence buying/renewal process\n\nYou Have:\n4-5 years working in an account management environment\n\nExperience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint\n\nDemonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships\n\nProven track record of success in sales or account management\n\nPassion for exceptional customer experience and sales\n\nAptitude to learn and optimize new technology and data\n\nProblem-solving skills Excellent verbal and written communication skills\n\nDemonstrated ability to prioritize and multi-task in a time-sensitive environment\n\nExecute high level of independent judgement and critical thinking\n\nDemonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences\n\nProfessional and polished demeanor\n\nExperience in high volume calling preferred\n\nLocation:\nPHL Makati City - SLCLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2644,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T18:31:55Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.54,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-specialist-account-manager","json_url":"https://alion.io/job/concentrix-specialist-account-manager.json","meta":{"generated_at":"2026-10-14T19:48:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-specialist-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-specialist-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-specialist-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-specialist-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-specialist-account-manager"}]}