Specialist, Customer Acquisition (Account Manager/Sales Agent)

Concentrix • Malay • English • 2 months ago
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Location
In office (Malaysia)
Employment
Full-Time
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Specialist, Customer Acquisition (Account Manager/Sales Agent)

Job Description

Leads Customer end to end Sales Process, driving the engagement through to closure, ensuring deal is processed. Manages and executes plans for sales pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive sales strategy, optimizing upsell/cross sell opportunity.

Job Description

  • Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
  • Work with your team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

English (Required), Malay (Required)

Time Type:

Full time2026-08-01
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