Specialist, Technical Sales (Solution Area Specialist Malay + Eng Speaker))

Concentrix • Malay • English • Bachelor's Degree • 2 months ago
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Salary
≈ $6.5k – $18k per year (Estimated)
Location
In office (Malaysia)
Seniority
Junior · 2+ years exp
Employment
Full-Time
Overview
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Specialist, Technical Sales (Solution Area Specialist Malay + Eng Speaker))

Job Description

The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering strong customer relationships to enhance sales opportunities. The role also involves delivering technical training and communicating customer feedback to support continuous product and service improvements.

Sales & Business Development

  • Attend customer meetings and conduct sales presentations toshowcaseproducts and services.

  • Generate new business opportunities and drive revenue growth within the assigned territory.

  • Follow up consistently on sales opportunities and customer inquiries to ensure satisfaction and successful outcomes.

  • Build andmaintainrelationships with key decision-makers and stakeholders at various organizational levels.

Technical Sales Support

  • Provide technicalexpertiseto supportsales objectivesand address customer inquiries.

  • Prepare and deliver moderately complex technical proposals and presentations.

  • Advise customers and sales teams on technical product features and solutions that align with business goals.

  • Identifyand analyze customer requirements to develop competitive and effective solutions.

Customer Training & Relationship Management

  • Conduct training sessions to enhance customer understanding and effective use of products and services.

  • Resolve customer issues byprovidingappropriate technical guidance and support.

  • Foster long-term customer relationships to strengthen engagement and retention.

Product & Service Improvement

  • Gather and communicate customer feedback to relevant internal teams.

  • Support continuous improvement initiatives byidentifyingtrends, challenges, and opportunities for product enhancement.

Qualifications

Education

  • Bachelor's Degree in a related field from an accredited four-year college or university preferred.

Experience

  • 2-4 years of relevant experience in Technical Sales, Sales Engineering, Business Development, or a related field preferred.

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

English (Required), Malay (Required)

Time Type:

Full time2026-08-01
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