{"id":1533619,"url":"https://alion.io/job/concentrix-sr-analyst-wfm-planning-2","title":"Sr. Analyst, WFM Planning","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1178,"ghost_share":0.571,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3076},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mailchimp","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-30T17:29:41Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T15:48:33Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"Job Title:\nSr. Analyst, WFM PlanningJob Description\nROLE :Sr. Analyst, WFM Planning\nDESIGNATION : Sr. Analyst, WFM Planning\nLOCATION : Bangalore, India\nYEARS OF EXPERIENCE :5 + Years\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nRole And Key Responsibilities\nCreate optimized headcount and hiring plans s Mailchimp business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.\nMitigate capacity risks by managing dependencies across multiple business units and supply models.\nClearly communicate dependencies and manage/track exceptions.\nPartner with internal technology teams on new initiatives, including launch of new internal planning tools.\nParticipate in new projects and initiatives such as new product, skill, and contact channel rollouts on a global basis.\nCoordinate with Service Delivery, Partner Management, Talent Acquisition and Finance teams to analyze historical data and forecast demand.\nManage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators.\nSupport Service Delivery & Operational teams to optimize staffing requirements.\nLead global process standardization initiatives\nFully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders.\nQualifications\n5+ years of direct experience in Capacity Planning or Labor Modeling\n3+ years in program/project management\n Experience utilizing Excel and SQL\n Experience translating capacity plans and key performance indicators as well as recommendations to senior leaders\n Excellent Storytelling skills to clearly articulate the From and-To-and business impacts\n Ability to work successfully in a dynamic, ambiguous environment\n Ability to meet tight deadlines and prioritize workloads\n Exceptional influencing and leadership skills\nEducation: Graduation\nDisclaimer:-\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'\nLocation:\nIND Bangalore - Ecospace Bus ParkLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-30T17:29:41Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.556,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-analyst-wfm-planning-2","json_url":"https://alion.io/job/concentrix-sr-analyst-wfm-planning-2.json","meta":{"generated_at":"2026-10-12T19:33:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-sr-analyst-wfm-planning-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-sr-analyst-wfm-planning-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-sr-analyst-wfm-planning-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-sr-analyst-wfm-planning-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-sr-analyst-wfm-planning-2"}]}