{"id":1715620,"url":"https://alion.io/job/concentrix-sr-manager-training-and-quality-2","title":"Sr. Manager, Training and Quality","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1075,"ghost_share":0.605,"stale_share":0,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-04T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":20000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:31:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T01:40:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nSr. Manager, Training and QualityJob Description\nProvides overall leadership, direction, coordination, and evaluation of the Training & Quality function for a large, complex, or multi-site portfolio within a BPO/contact center environment.Drives strategic alignment of training and quality programs with business goals, client expectations, operational performance, and continuous improvement priorities.\nLeads through managers, supervisors, and senior individual contributors to strengthen organizational capability, consistency, compliance, and business results.\nPartners with internal and external stakeholders to improve service quality, workforce readiness, operational efficiency, and client satisfaction.\"\nEssential Functions/Core Responsibilities\nProvides strategic and operational leadership for the Training & Quality function across assigned portfolio(s), programs, sites, or geographies.\nEstablishes direction for training delivery, quality monitoring, calibration, certification, governance, and process improvement activities.\nBuilds, develops, and leads high-performing teams and leaders who continuously improve capability, performance, and engagement.\nReviews business performance, identifies trends, determines root causes, and ensures corrective and preventive actions are implemented.\nPartners with senior operations leaders, clients, account management, and support teams to align Training & Quality strategies with business and client requirements.\nOversees audits, compliance reviews, reporting, and process standardization across the assigned scope.\nDrives initiatives that improve quality of support, enhance workforce preparation, reduce cost, and strengthen operational effectiveness.\nEnsures effective use of data, insights, and performance reviews to support decision-making and long-term planning.\nLeads complex, cross-functional task forces and improvement initiatives involving Operations, Client, Account Management, and Resource Unit partners.\nProvides executive-level updates, recommendations, and performance insights to internal and external stakeholders.\nEnsures applicable internal and client-required certification and training processes are implemented and maintained.\nSupports organizational readiness for growth, transformation, new business, and changing client requirements.\nCandidate Profile\nBachelor’s degree preferred.\nSignificant experience in Training, Quality, Learning, Quality Assurance, or contact center operations required.\nStrong people leadership experience, including leadership of managers, supervisors, or senior specialists, preferred.\nStrong written, verbal, facilitation, and presentation skills.\nProficient in Microsoft Office applications.\nDemonstrated ability to lead large or complex teams and drive business outcomes through others.\nStrong analytical and strategic thinking skills, including trend analysis, root cause identification, and action planning.\nAbility to build strong working relationships with internal and external stakeholders.\nStrong execution discipline, sound judgment, and ability to manage multiple priorities in a fast-paced environment.\nAbility to work a flexible schedule and occasional travel may be required.\nDisclaimer \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nPHL Quezon City - Tera Tower 20th FloorLanguage Requirements:\nTime Type:","description_format":"text","description_chars":3584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T18:31:55Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-manager-training-and-quality-2","json_url":"https://alion.io/job/concentrix-sr-manager-training-and-quality-2.json","meta":{"generated_at":"2026-10-05T03:38:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4916,"day_limit":5000,"remaining_today":84,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}