{"id":1493134,"url":"https://alion.io/job/concentrix-sr-manager-training-and-quality","title":"Sr. Manager, Training and Quality","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1062,"ghost_share":0.611,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":15,"computed_at":"2026-10-01T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":23000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T04:00:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Job Title:\nSr. Manager, Training and QualityJob Description\nPrimary PurposeLeads the strategic alignment of Training & Quality across multiple programs.\nPartners closely with Operations leadership to ensure Training & Quality initiatives support client-specific business goals and KPIs.\nServes as the primary point of contact for Training & Quality matters at both regional and global levels for supported programs.\nCore Responsibilities\nDevelop and execute Training & Quality strategy across multiple lines of business.\nDrive achievement of client KPIs, quality scores, compliance requirements, and training effectiveness.\nPartner with Operations, Workforce Management, Client Services, and other support functions.\nManage and develop Managers, Supervisors, Trainers, Quality Leaders, and related TQ support functions.\nLead governance reviews, business reviews, action plans, and performance improvement initiatives.\nProvide executive-level reporting and insights on performance trends, quality outcomes, and learning effectiveness.\nEnsure consistency in quality standards, calibration processes, coaching frameworks, and training delivery.\nSupport client presentations, QBRs, MBRs, audits, and strategic improvement initiatives.\nPrimary Purpose\nLeads the strategic alignment of Training & Quality across multiple programs.\nPartners closely with Operations leadership to ensure Training & Quality initiatives support client-specific business goals and KPIs.\nServes as the primary point of contact for Training & Quality matters at both regional and global levels for supported programs. \nCore Responsibilities\nDevelop and execute Training & Quality strategy across multiple lines of business.\nDrive achievement of client KPIs, quality scores, compliance requirements, and training effectiveness.\nPartner with Operations, Workforce Management, Client Services, and other support functions.\nManage and develop Managers, Supervisors, Trainers, Quality Leaders, and related TQ support functions.\nLead governance reviews, business reviews, action plans, and performance improvement initiatives.\nProvide executive-level reporting and insights on performance trends, quality outcomes, and learning effectiveness.\nEnsure consistency in quality standards, calibration processes, coaching frameworks, and training delivery.\nSupport client presentations, QBRs, MBRs, audits, and strategic improvement initiatives.\nLocation:\nPHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, LahugLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-30T01:15:53Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-manager-training-and-quality","json_url":"https://alion.io/job/concentrix-sr-manager-training-and-quality.json","meta":{"generated_at":"2026-10-01T13:09:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4759,"day_limit":5000,"remaining_today":241,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}