SR QE

Concentrix • 3 days ago
Apply now
Similar jobs
394,870open jobs
13,845companies
76,904added this week
Browse all
Location
In office (Pasay)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

SR QE

Job Description

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

PHL Pasay City - MOA

Language Requirements:

Time Type:

Full time
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
394,870 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Pasay
≈ $14k – $35k per year (Estimated) • In office • Full-Time • 2+ years exp • Associate's Degree • Kolkata
Apply
SDET I (TCF) 1 day ago
≈ $6k – $24k per year (Estimated) • In office • Full-Time • 5+ years exp • Hyderabad
Python
SQL
AI/ML
Copilot
DevOps
CI/CD
GitHub
GitHub Actions
QA
Cucumber
Robot Framework
Selenium
Apply
≈ $49k – $123k per year (Estimated) • In office • Full-Time • 5+ years exp • Melbourne
Node JS
Python
SQL
JavaScript
Databases
Amazon Aurora
Frontend
GraphQL
React.js
DevOps
Amazon EC2
Amazon EKS
AWS
AWS Lambda
CloudFormation
Platform Engineering
Kubernetes
Amazon Kinesis
Amazon S3
Analytics
ETL/ELT
Apply
≈ $60k – $142k per year (Estimated) • Remote/Hybrid • Full-Time • 8+ years exp • Melbourne
Python
TypeScript
AI/ML
AI Agents
AWS Bedrock
RAG
LLM Guardrails
DevOps
AWS
AWS Lambda
CI/CD
CloudFormation
Platform Engineering
Terraform
Cybersecurity
PCI DSS
Management
ServiceNow
Marketing
Salesforce
Zendesk
Apply
≈ $19k – $41k per year (Estimated) • In office • 2+ years exp • Associate's Degree • Davao City
Apply
≈ $13k – $28k per year (Estimated) • In office • Full-Time • Pasay
Apply
≈ $13k – $32k per year (Estimated) • In office • Full-Time • 4+ years exp • Bachelor's Degree • Pasay
AI/ML
Copilot
Management
Outlook
SharePoint
Apply
In office • Full-Time • 4+ years exp • Bachelor's Degree • Pasay
AI/ML
Copilot
Analytics
Power BI
Tableau
Apply
MRO Trainee/OJT 5 days ago
In office • Full-Time • Pasay
Apply
In office • Full-Time • 6+ years exp • Bachelor's Degree • Pasay
AI/ML
AI Agents
ChatGPT
Claude
Apply
See all jobs
This is one of many
394,870 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles