{"id":1166966,"url":"https://alion.io/job/concentrix-sr-qe-5","title":"SR QE","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1066,"ghost_share":0.599,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":14,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1735},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-26T02:58:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Job Title:\nSR QE -Job Description\nThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email\nMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)\nParticipate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices\nParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes\nMaintain strong program knowledge base; basic understanding of client products, services and/or program strategies\nParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)\nContribute to maintaining forms and legends documents\nSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals\nLocation:\nPHL Pasay City - MOALanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":1784,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T03:33:48Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.363,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:3","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-qe-5","json_url":"https://alion.io/job/concentrix-sr-qe-5.json","meta":{"generated_at":"2026-09-26T04:06:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4452,"day_limit":5000,"remaining_today":548,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}