{"id":3350670,"url":"https://alion.io/job/concentrix-sr-quality-evaluator-9","title":"Sr. Quality Evaluator","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":65,"open_postings":986,"ghost_share":0.58,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T18:24:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T12:02:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Title:\nSr. Quality EvaluatorJob Description\nROLE: Sr. Quality Evaluator\nDESIGNATION: Sr. Quality Evaluator\nLOCATION: Gurgaon\nYEARS OF EXPERIENCE: 2-3 Years (Scheduling & Planning)\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nRole and Key responsibilities:\nKey Responsibilities:\nResponsible for monitoring contacts\nResponsible for preparing and providing feedback to agents\nData analysis and making designated reports/ presentations\nParticipate in internal & external calibrations\nCommunicate to heighten awareness and focus on importance of positive customer experience\nMake recommendations and drive initiatives / value adds for process improvement\nEnsure that internal policies, procedures, and compliance regulations are being followed\nIdentify operational / training requirements and help team members in fixing these gaps\nClient related analysis and other activities\nResponsible for improvement of team performance on key metrics\nDesired Skills:\nBusiness and root cause analytical skills\nSkilled to improve team quality\nAbility to conduct transactional monitoring\nEffective feedback and coaching skills\nAwareness of compliance and controls audit\nStrong communication skills, both written and verbal\n\nEducational qualification: Graduate degree (Bachelor’s) in any stream\nDisclaimer:-\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. 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