{"id":339068,"url":"https://alion.io/job/concentrix-sr-quality-evaluator","title":"Sr. Quality Evaluator","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1074,"ghost_share":0.606,"stale_share":0,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-04T02:21:12Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"Job Title:\nSr. Quality EvaluatorJob Description\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:\nEnsure quality data is in an analyzable format\nProduce regular business reporting and trending quality issue insights\nStrong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data\nRequired to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements\nConduct calibration, creative approvals, perform fraud audits and compliance audits, and defineand updatequality frameworks to match the workflows\nShould have solid understanding of workflow, tools used for providing services\nHave experience working as an Agent in same/similar workflows.\nPreferably have previous experience in QA roles.\nExcellent time management skills and the ability to prioritize work accordingly\nExperience with Google Sheets, Docs and Slides\nAbility to adapt to a fast-paced environment and changing criteria/workflows\nAbility to effectively interact and collaborate across functions and levels\nEducational Qualification: Graduation\nDisclaimer:-\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'\nLocation:\nIND Gurgaon Building 14 - 11F, Tower DLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2034,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-05T17:54:17Z"},{"event":"close","at":"2026-09-18T00:53:06Z"},{"event":"reopen","at":"2026-09-18T13:15:42Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.28,"age_days":47,"expected_fill_days":15,"reasons":["conf:11","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-quality-evaluator","json_url":"https://alion.io/job/concentrix-sr-quality-evaluator.json","meta":{"generated_at":"2026-10-04T03:06:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4705,"day_limit":5000,"remaining_today":295,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}