{"id":2079382,"url":"https://alion.io/job/concentrix-sr-specialist-account-manager-advisor","title":"Sr. Specialist, Account Manager (Advisor)","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T09:34:35Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T05:11:31Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"Job Title:\nSr. Specialist, Account Manager (Advisor)Job Description\nThe Senior Account Manager is responsible for acquisition of net new accounts for Support Services and overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for identifying or covering high propensity accounts to acquire for Support Services, qualify the opportunities and develop solutions for customers who do not have Support contracts or white space acquisition. The Senior Account Manager calls upon client customers to assess areas of opportunity, propose relevant solutions to drive new service contracts for customers, or convert customers to different services when applicable.This job is to focus on driving net new sales, prior experience in net new or acquisition sales is mandatory. \nEnsure that client's customers are satisfied with our client's services and resolve escalated issues\nAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals\nEvaluate our client's customer needs and propose potential solutions\nBe a single contact for our client's customer\nUse data to fix customer concerns/roadblocks prohibiting satisfaction\nManage external competitive pressures and handle objections\nWork with multiple partners, building relationships with decision-makers at all levels\nManage sales territory and achieving monthly quotas\nNegotiate in tough situations\nIdentify risk and barriers to success; develop contingency plans\nIdentify opportunities for additional product or service sales\nUse data to help influence buying process\nWork with a team and report directly to a Sales Manager\nLocation:\nMYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:\nEnglish (Required), Mandarin (Required)Time Type:\nFull time","description_format":"text","description_chars":1919,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-08T09:34:35Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.588,"p_room":0.75,"age_days":15,"expected_fill_days":19,"reasons":["conf:48","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-specialist-account-manager-advisor","json_url":"https://alion.io/job/concentrix-sr-specialist-account-manager-advisor.json","meta":{"generated_at":"2026-10-25T00:05:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-sr-specialist-account-manager-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-sr-specialist-account-manager-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-sr-specialist-account-manager-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-sr-specialist-account-manager-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-sr-specialist-account-manager-advisor"}]}