{"id":2106194,"url":"https://alion.io/job/concentrix-sr-specialist-operations","title":"Sr. Specialist, Operations","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1193,"ghost_share":0.569,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3836},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:28:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T23:00:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Job Title:\nSr. Specialist, OperationsJob Description\nJob Description SummaryEl Especialista en soporte operativo es un miembro clave del equipo, encargado de brindar apoyo en la gestión de datos, elaboración de reportes al cliente, tareas administrativas y resolución de incidencias operativas. Este rol trabaja en estrecha colaboración con el cliente y el equipo de operaciones para garantizar la precisión, consistencia y oportunidad en la entrega de reportes y en el cumplimiento de los indicadores de servicio.\nResponsabilidades\nBrindar soporte operativo y administrativo diario directamente al cliente.\nPreparar y entregar reportes, tableros e indicadores de gestión de manera oportuna.\nMonitorear y dar seguimiento a indicadores clave como Niveles de Servicio, AHT y Adherencia.\nGestionar bases de datos en Excel, incluyendo el uso de tablas dinámicas y fórmulas avanzadas.\nElaborar presentaciones ejecutivas en PowerPoint para reuniones de negocio y con el cliente.\nIdentificar y escalar oportunamente incidencias que puedan impactar la operación.\nApoyar actividades de análisis y pronósticos que contribuyan a la toma de decisiones.\nPerfil\nProfesional en Administración de Empresas o carreras afines.\nEntre 1 y 3 años en soporte a operaciones, servicio al cliente o roles administrativos similares.\nManejo avanzado de Excel (tablas dinámicas, bases de datos, fórmulas).\nDominio de PowerPoint y herramientas ofimáticas.\nConocimientos de indicadores operativos (Niveles de Servicio, AHT, Adherencia).\nHabilidades de comunicación oral y escrita.\nCapacidad analítica y atención al detalle.\nOrganización, priorización y cumplimiento de plazos.\nProactividad y autonomía en la gestión de tareas.\nProfesionalismo y habilidad para construir relaciones efectivas con el cliente.\nVacante presencial en oficinas del Cliente y Centro Comercial Mallplaza\nLocation:\nCOL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80Language Requirements:\nSpanishTime Type:\nFull time","description_format":"text","description_chars":1960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-08T20:28:49Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sr-specialist-operations","json_url":"https://alion.io/job/concentrix-sr-specialist-operations.json","meta":{"generated_at":"2026-10-15T03:01:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-sr-specialist-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-sr-specialist-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-sr-specialist-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-sr-specialist-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-sr-specialist-operations"}]}