{"id":1380062,"url":"https://alion.io/job/concentrix-sr-supervisor-training-quality-2","title":"Sr Supervisor, Training & Quality","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1061,"ghost_share":0.611,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":14,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3947},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-28T08:07:16Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T01:15:50Z","board_verified":false,"closed_at":"2026-09-30T01:15:50Z","days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nSr Supervisor, Training & QualityJob Description\nThe Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Essential Functions/Core Responsibilities\nDevelop a department of well-trained, competent professionals who continuously improve the organization and themselves\nDrive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes\nEvaluate consistency and accuracy among trainers through observation and analysis of class evaluations\nCreate and maintain consultant training schedule\nEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans\nConduct Coaching and Development sessions with team members to drive continuous improvement.\nDevelop strong working relationships with key Business stakeholders, internal and external\nOversee audits of key Training and Quality support processes within each account and recommends changes\nAdministration of applicable certification and training processes for staff up to and including internal and client requirements\nEnsure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate\nLead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)\nConducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans\nCandidate Profile\n2-4 years related experience or experience in Contact Center environment\nBachelor’s degree preferred\nStrong communication skills, both written and verbal\nProficient in Microsoft Office\nAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverables\nAbility to mentor, coach and provide direction to a team of employees\nSelf-starter, sense of urgency, and works well under pressure\nAbility to foster a sense of professionalism and relationship building for self and team\nStrong attention to detail\nAbility to work a flexible schedule\nOccasional travel\nCareer Framework Role\nReceives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nPHL NCR Muntinlupa Work-at-HomeLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":4010,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-28T08:07:16Z"},{"event":"close","at":"2026-09-30T01:15:50Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/concentrix-sr-supervisor-training-quality-2","json_url":"https://alion.io/job/concentrix-sr-supervisor-training-quality-2.json","meta":{"generated_at":"2026-10-01T04:53:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4447,"day_limit":5000,"remaining_today":553,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}