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Subject Matter Expert

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • Associate's Degree • 6 days ago

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Salary

≈ $11k – $22k per year (Estimated)

Location

In office (Quezon City, Philippines, Mandaluyong, Taguig, Pasay, Naga, Muntinlupa, Makati, Davao City, Cebu City, Baguio, Bacolod, Imus, Cagayan de Oro, Manila, Angeles City, Iloilo City)

Seniority

Senior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 8, 2026. First seen by Alion on Oct 2, 2026. Concentrix scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983

Tech stack of Concentrix

Job Title:

Subject Matter Expert

Job Description

Provide foundational support to Advisors, facilitating learning and development. Your role will focus on floor support, basic coaching, and assisting in driving team metrics.

Essential Functions/Core Responsibilities

Floor Support: Provide immediate assistance and guidance to agents during operations.
Learning Sessions: Conduct basic training sessions to enhance the team's knowledge base.
Coaching & Feedback: Offer regular feedback and coaching to improve agent performance.
Monitor Service Levels: Assist in monitoring and striving for the closure of service levels.
Escalations Management: Ensure prompt and accurate escalations to the Team Captain.
Take Production Calls: Handle production calls and support the team by taking escalated calls when necessary.

Candidate Profile

Associate's Degree in a related field is preferred, with less than one year of relevant experience.
Ability to think clearly and can explain complex issues effectively, both above average written and verbally
Demonstrate product expertise
Dependable with proficient attention to detail and ability to solve complex issues
Basic understanding of performance metrics and quality scores.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Quezon City - Eton

Language Requirements:

Time Type:

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