{"id":1715624,"url":"https://alion.io/job/concentrix-subject-matter-expert","title":"Subject Matter Expert","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1175,"ghost_share":0.571,"stale_share":0,"repost_share":0.006,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines","Mandaluyong, Philippines","Taguig, Philippines","Pasay, Philippines","Naga, Philippines","Muntinlupa, Philippines","Makati, Philippines","Davao City, Philippines","Cebu City, Philippines","Baguio, Philippines","Bacolod, Philippines","Imus, Philippines","Cagayan de Oro, Philippines","Manila, Philippines","Angeles City, Philippines","Iloilo City, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T18:31:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T20:31:14Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Job Title:\nSubject Matter ExpertJob Description\nProvide foundational support to Advisors, facilitating learning and development. Your role will focus on floor support, basic coaching, and assisting in driving team metrics.Essential Functions/Core Responsibilities\nFloor Support: Provide immediate assistance and guidance to agents during operations.\nLearning Sessions: Conduct basic training sessions to enhance the team's knowledge base.\nCoaching & Feedback: Offer regular feedback and coaching to improve agent performance.\nMonitor Service Levels: Assist in monitoring and striving for the closure of service levels.\nEscalations Management: Ensure prompt and accurate escalations to the Team Captain.\nTake Production Calls: Handle production calls and support the team by taking escalated calls when necessary.\nCandidate Profile\nAssociate's Degree in a related field is preferred, with less than one year of relevant experience.\nAbility to think clearly and can explain complex issues effectively, both above average written and verbally\nDemonstrate product expertise\nDependable with proficient attention to detail and ability to solve complex issues\nBasic understanding of performance metrics and quality scores.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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