{"id":558901,"url":"https://alion.io/job/concentrix-supervisor-quality-3","title":"Supervisor, Quality","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1175,"ghost_share":0.571,"stale_share":0,"repost_share":0.006,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-11T20:31:14Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":33},"description":"Job Title:\nSupervisor, QualityJob Description\nDesignation: Supervisor, Quality\nProfile: Supervisor, Quality\nLocation: Gurgaon\nYears of Experience: 4+ years\nJob Description:\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nKey role & Responsibilities\nLead a team of QaaS Analysts and ensure delivery of quality, productivity, and client commitments.\nReview and validate RCA findings across audits, disputes, and escalations.\nConduct deep dives on quality performance issues and identify systemic drivers behind errors and misses.\nAnalyze dispute trends, overturn patterns, and quality variances to identify opportunities for improvement.\nDistinguish between policy gaps, training gaps, reviewer errors, tooling issues, and workflow/process deficiencies.\nDrive calibration sessions and ensure alignment.\nPartner directly with client stakeholders to discuss audit findings, RCA outcomes, dispute analyses, and recommendations.\nPrepare and present structured insight decks, performance reviews, and business recommendations.\nCoach analysts on RCA methodologies, policy interpretation, critical thinking, and investigative approaches.\nDrive continuous improvement initiatives based on observed trends and recurring root causes.\nWork closely with Operations, Training, Policy, and Product teams to improve quality outcomes.\nSkills Required.\nRCA & Investigative Thinking\nStrong RCA capability\nExperience with 5 Why, Fishbone, Six Sigma concepts\nAbility to connect symptoms with underlying causes\nExperience conducting client-facing discussions\nAbility to defend findings with data and evidence\nExecutive communication and presentation skills\nQuality & Policy\nDeep understanding of quality frameworks\nPolicy interpretation and edge-case handling\nCalibration and quality governance experience\nAnalytical Capability\nTrend analysis\nPerformance deep dives\nDispute analysis and recommendation building\nIdeal Experience\n5-8 years overall experience\n2+ years leading Quality, Analytics, Trust & Safety, Risk, or Investigations teams\nStrong experience in RCA, client reviews, calibrations, and quality governance\nPrior client-facing experience preferred\nEducational Qualification - Graduation\nDisclaimer:-\nNeither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. 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