{"id":2229229,"url":"https://alion.io/job/concentrix-supervisor-training-and-quality","title":"Supervisor Training and Quality","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1175,"ghost_share":0.571,"stale_share":0,"repost_share":0.006,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4417},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-10T18:07:47Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-11T20:31:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nSupervisor Training and QualityJob Description\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nEssential Functions/Core Responsibilities\nTraining Supervision:\nIdentify training needs through performance data, feedback, and business goals. \nDesign, implement, and evaluate training programs and workshops. \nSupervise trainers and ensure consistency in content delivery and facilitation. \nMaintain training records and ensure compliance with mandatory learning requirements. \nMonitor training effectiveness through assessments, feedback, and performance metrics. \nCollaborate with department heads to align training with operational goals.\nQuality Assurance:\nOversee quality monitoring processes and ensure adherence to SOPs and KPIs. \nSupervise quality analysts and ensure timely audits and feedback loops. \nAnalyze quality data to identify trends, gaps, and areas for improvement. \nDevelop and implement quality improvement plans in collaboration with operations. \nConduct calibration sessions to ensure consistency in evaluations. \nSupport root cause analysis and corrective action planning. \nLead and manage teams across locations \nPrepare and lead WBR, MBR with clients and internal stake holders \nAttend calls and calibrations and cascade important Process updates in a timely manner to the floor \nCandidate Profile\nBachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred \nProven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) \nStrong communication skills, both written and verbal \nProficiente in Microsoft Office \nDemonstrated ability to multi-task, prioritize, and meet timelines on deliverable \nStrong understanding of adult learning principles and instructional design. \nExcellent communication, presentation, and leadership skills. \nProficiency in using Learning Management Systems (LMS) and MS Office tools. \nAbility to analyze data and generate actionable insights. \n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\nLocation:\nIND Pune - 4th Floor Poloroche Business AvenueLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-10T18:07:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-11T22:58:29Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-supervisor-training-and-quality","json_url":"https://alion.io/job/concentrix-supervisor-training-and-quality.json","meta":{"generated_at":"2026-10-11T22:58:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-supervisor-training-and-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-supervisor-training-and-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-supervisor-training-and-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-supervisor-training-and-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-supervisor-training-and-quality"}]}