{"id":1328198,"url":"https://alion.io/job/concentrix-talent-connect-wah-2025","title":"Talent Connect - WAH 2025","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1046,"ghost_share":0.644,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines","Cebu City, Philippines","Makati, Philippines","Davao City, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":16000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-12-02T00:00:00Z","employer_posted_date":"2024-12-02","last_verified_at":"2026-10-21T09:25:18Z","board_verified":true,"closed_at":null,"days_open":688,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":688},"description":"Job Title:\nTalent Connect - WAH 2025Job Description\nThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities\nEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)\nClarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer\nListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer\nGreet customers in a courteous, friendly, and professional manner using agreed upon procedures\nMaintain basic knowledge of client products and/or services\nPrepare complete and accurate work including appropriately notating accounts as required\nParticipate in activities designed to improve customer satisfaction and business performance\nOffer additional products and/or services\nTrack, document and retrieve information in call tracking database\nRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff\nCandidate Profile\nHigh school diploma with three to six months of relevant experience preferred\nCourteous with strong customer service orientation\nStrong computer navigation skills and PC Knowledge\nAbility to effectively communicate, both written and verbally\nDependable with strong attention to detail\nSkilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\nTolerance for repetitive work in a fast-paced, high production work environment\nAbility to work as a team member, as well as independently\nDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner\nAbility to rotate shifts, as needed\nBased on location and/or program, additional experience/skills may be required\n*Job requirements may vary by country and will not contravene any local laws\nCareer Framework Role\nHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\n#LI-DNI\nLocation:\nPHL Work-at-Home NCR QCLanguage Requirements:\nTime Type:\nFull timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents","description_format":"text","description_chars":3078,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-27T06:33:08Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.066,"p_room":0.28,"age_days":688,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-talent-connect-wah-2025","json_url":"https://alion.io/job/concentrix-talent-connect-wah-2025.json","meta":{"generated_at":"2026-10-21T09:48:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-talent-connect-wah-2025"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-talent-connect-wah-2025"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-talent-connect-wah-2025"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-talent-connect-wah-2025\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-talent-connect-wah-2025"}]}