{"id":4078604,"url":"https://alion.io/job/concentrix-team-leader-23","title":"Team Leader","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1007,"ghost_share":0.568,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iași, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T16:19:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title:\nTeam LeaderJob Description\nExperience the power of a game-changing career\nAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" \"Best Companies for Career Growth,\" and \"Best Company Culture,\" year after year.\nThe Team Leader, Operations is responsible for the day-to-day supervision of a group of associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\nEssential Functions/Core Responsibilities\nResponsible for the day-to-day supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements\nEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly\nIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment\nEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations\nCommunicate expectations to employees and provide timely updates\nProvide subject matter expertise in handling escalated customer calls as needed\nConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities\nStay current on internal work processes, policies and procedures. Attend required manager development training\nPromote the Concentrix values through both behavior and attitude, including being an advocate for team members\nCandidate Profile\nAssociate's degree in related field with minimum 3 years of relevant experience\nHighly motivated individual with skills to develop and coach team members to achieve performance expectations\nWork well under pressure and follow through on items to completion\nStrong communication skills, both written and verbal\nMinimum English B2\nAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverable\nAbility to mentor, coach and provide direction to a team of employees\nWillingness to work a flexible schedule\nCareer growth and personal develop -edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within. That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nConcentrix is an equal opportunity employer\nWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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