{"id":2035017,"url":"https://alion.io/job/concentrix-team-leader-operations-21","title":"Team Leader, Operations","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1206,"ghost_share":0.564,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":14,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:39:16Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T03:32:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"Job Title:\nTeam Leader, OperationsJob Description\nThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nKey responsibilities:-\nResponsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.\nResponsible for following agreed execution governance model, escalation & communication plans.\nEnsure team members achieve agreed work standards.\nManage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.\nEvaluation of operational practices and procedures.\nProvide expertise and leadership in the assigned functional area.\nEstablish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.\nIdentify and drive continuous improvement and initiatives in the process.\nCoach & mentor team members enabling them to effectively lead their teams.\nTo ensure that all internal customer queries are followed up on a timely basis.\nCollaborate with internal teams, inter departments, cross functions across locations.\nManage a team of at least 18-25+ executives\nAlways ensure staff engagement and motivation.\nDesired Skills:\nHighly motivated individual with skills to develop and coach team members to achieve performance expectations\nWork well under pressure and follow through on items to completion\nStrong communication skills, both written and verbal\nAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverable\nExcellent oral and written communication skills (B2 Versant level); Ability to effectively present information to internal and external stakeholders\nAbility to mentor, coach and provide direction to a team of employees\nWillingness to work in a flexible schedule - 24*7\nDisclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and otherrecruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\nLocation:\nIND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":2795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-07T15:39:16Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.38,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:2","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-team-leader-operations-21","json_url":"https://alion.io/job/concentrix-team-leader-operations-21.json","meta":{"generated_at":"2026-10-15T17:20:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-team-leader-operations-21"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-team-leader-operations-21"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-team-leader-operations-21"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-team-leader-operations-21\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-team-leader-operations-21"}]}