{"id":2044172,"url":"https://alion.io/job/concentrix-team-leader-operations-23","title":"Team Leader, Operations","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1190,"ghost_share":0.567,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":271},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T19:01:45Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T04:43:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Job Title:\nTeam Leader, OperationsJob Description\nTeam Leader - SalesAre you an enthusiastic leader eager to drive performance in a vibrant call centre environment? At Concentrix, we are looking for a passionate Team Leader to join our team…\nAbout the Role\nAs a Team Leader, you’ll play a key role in supporting and developing a team of Call Centre Associates. You’ll be responsible for managing day-to-day performance, helping your team achieve their goals and ensuring we deliver an excellent customer experience.\nWe’re looking for someone who enjoys working in a fast-paced environment, is passionate about developing people and can lead by example.\nKey Responsibilities\nSupervision & Performance Monitoring\nManage the day-to-day activities of a team to achieve operational goals.\nMonitor attendance and ensure team members follow company policies and procedures.\nSupport your team to stay focused, engaged and productive.\nCoaching & Development\nHold regular coaching and performance conversations to help team members meet and exceed their KPIs.\nIdentify areas for improvement and create personalised action plans.\nMotivate and support team members to develop their skills and reach their potential.\nCustomer Service Excellence\nDrive an exceptional customer experience while meeting business and customer requirements.\nSupport team members with escalated customer queries and help them find effective solutions.\nLead by example in delivering high-quality customer service.\nEffective Communication\nClearly communicate expectations, updates and important information to your team.\nRun engaging team meetings that encourage participation and open discussion.\nBuild strong working relationships with your team and wider business.\nOngoing Learning & Development\nKeep up to date with internal processes, policies and procedures.\nTake part in mandatory manager development and training programmes.\nContinuously look for ways to improve team performance and the customer experience.\nPromoting Company Values\nLead by example and demonstrate Concentrix’s values in your day-to-day work.\nCreate a positive, inclusive and supportive team environment.\nAbout You\nWe’re looking for someone who is:\nA motivated leader - passionate about supporting, developing and mentoring others.\nResults-driven - able to work under pressure, manage priorities and follow tasks through to completion.\nAn excellent communicator - confident communicating clearly with both team members and wider stakeholders.\nA strong multitasker - able to manage competing priorities while keeping your team focused and productive.\nAn experienced coach - with experience of mentoring, supporting or developing team members.\nKnowledgeable about the industry - Experience working in telecommunications an advantage\nFlexible - willing to adapt your working pattern where needed to support your team and the business.\nMost importantly, you’ll be someone who enjoys helping people succeed and is ready to take the next step in their leadership career.\nWhy Join Us?\nThis is more than just a Team Leader role. You’ll have the opportunity to develop your leadership skills, make a real difference to your team and build a career within a global organisation.\nCompetitive Salary & Benefits - enjoy a robust compensation package with opportunities for growth and continuous development.\nDynamic Work Environment - be part of a supportive team that values your input and encourages collaboration.\nProfessional Development - access training and development programmes to strengthen your leadership skills and support your career growth.\nJoin the Concentrix family and become part of a team where your contribution matters.\nReady to take the next step?\nApply today to join us and be a crucial part of our growth.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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