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TEAM LEADER QUALITE

Concentrix • French: C1 • Business Process Outsourcing (BPO) • Call Center Services • 1 day ago
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Location
In office (Abidjan)
Seniority
Staff
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 14, 2026. Concentrix scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983
Tech stack of Concentrix

Job Title:

TEAM LEADER QUALITE

Job Description

Mission principale

Le Superviseur Qualité est responsable de la surveillance transactionnelle pour un ou plusieurs clients, avec plusieurs programmes ou lignes d'affaires au sein d'un seul site. Il supervise tous les évaluateurs de qualité sur site qui soutiennent leur portefeuille assigné. Ce poste est également chargé du niveau de compétence et du développement des employés de son équipe, de l'atteinte et de l'exactitude des évaluations à travers le portefeuille assigné, ainsi que de la fourniture d'analyses et d'aperçus liés à la qualité sur la performance globale du programme.

Location:

CIV Abidjan - Plateau, Immeuble PIA - Avenue Abdoulaye Fadiga

Language Requirements:

Time Type:

Full time
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