{"id":3904762,"url":"https://alion.io/job/concentrix-team-leader-temporary","title":"Team Leader (Temporary)","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1018,"ghost_share":0.56,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:25:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Job Title:\nTeam Leader (Temporary)Job Description\nThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities\nResponsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements\nEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly\nIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment\nEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations\nCommunicate expectations to employees and provide timely updates\nProvide subject matter expertise in handling escalated customer calls as needed\nConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities\nStay current on internal work processes, policies and procedures. Attend required manager development training\nPromote the Concentrix values through both behavior and attitude, including being an advocate for team members\nCandidate Profile\nExperience as Team Leader is required\nHighly motivated individual with skills to develop and coach team members to achieve performance expectations\nWork well under pressure and follow through on items to completion\nStrong communication skills, both written and verbal\nAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverable\nAbility to mentor, coach and provide direction to a team of employees\nFluency in English (C1 and above ) is required\nWillingness to work a flexible schedule between 9am-10am on rotation Monday-Friday from our office in Riga, Latvia\nSalary: 1689.20 EUR Monthly Gross\nBonus: Up to 100 EUR Monthly Gross\nGalvenie pienākumi\nVadīt klientu apkalpošanas speciālistu komandas ikdienas darbu, tostarp uzraudzīt darbinieku sniegumu un darba laika ievērošanu saskaņā ar uzņēmuma iekšējām politikām un normatīvo aktu prasībām;\nRegulāri, vismaz reizi nedēļā, izvērtēt darbinieku sniegumu, sniegt atgriezenisko saiti un atbalstu snieguma uzlabošanai, lai nodrošinātu izvirzīto darbības rādītāju sasniegšanu;\nSavlaicīgi identificēt ar darba sniegumu saistītas problēmas, izstrādāt un īstenot uzlabojumu plānus, kā arī nepieciešamības gadījumā veikt atbilstošus pasākumus, tostarp saistībā ar darba tiesisko attiecību izbeigšanu;\nNodrošināt, ka klientiem sniegtie pakalpojumi atbilst līgumā noteiktajiem galvenajiem darbības rādītājiem (KPI) un finanšu mērķiem;\nSkaidri informēt komandas dalībniekus par darba prasībām, izvirzītajiem mērķiem un aktuālajām izmaiņām.\nNepieciešamības gadījumā pildīt padziļinātas kompetences eksperta pienākumus, sniedzot atbalstu eskalētu klientu zvanu un sarežģītu situāciju risināšanā;\nVadīt komandas sapulces, nodrošināt savlaicīgu informācijas apmaiņu, veicināt atklātu ideju un ierosinājumu apspriešanu, kā arī plānot un organizēt komandas aktivitātes;\nSekot līdzi uzņēmuma iekšējiem darba procesiem, politikām un procedūrām, kā arī piedalīties obligātajās vadītāju profesionālās attīstības apmācībās;\nAr savu rīcību un attieksmi veicināt Concentrix vērtību ievērošanu, tostarp atbalstot komandas dalībniekus un pārstāvot viņu intereses.\nPrasības kandidātiem\nIepriekšēja pieredze komandas vadītāja amatā;\nAugsta motivācija un prasme attīstīt, atbalstīt un iedvesmot komandas dalībniekus izvirzīto mērķu sasniegšanai;\nSpēja efektīvi strādāt paaugstinātas darba slodzes apstākļos un veiksmīgi izpildīt uzticētos uzdevumus;\nTeicamas mutiskās un rakstiskās komunikācijas prasmes;\nSpēja vadīt komandu, nodrošinot efektīvu vairāku uzdevumu izpildi vienlaikus, prioritāšu noteikšanu un termiņu ievērošanu;\nPrasme apmācīt, attīstīt un sniegt profesionālu atbalstu komandas dalībniekiem;\nAngļu valodas zināšanas vismaz C1 līmenī;\nGatavība strādāt pēc mainīga darba grafika no pirmdienas līdz piektdienai plkst. 09.00-17.30 vai 13.30-22.00, darbu veicot klātienē birojā Rīgā.\nAtalgojums: 1689,20 EUR bruto mēnesī\nBonuss: līdz 100 EUR bruto mēnesī\nLūdzam ņemt vērā, ka šī vakance ir uz noteiktu laiku - 6 mēnešiem.\nLocation:\nLVA Riga - Krišjāņa Valdemāra iela 21Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":4535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-07T02:23:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-team-leader-temporary","json_url":"https://alion.io/job/concentrix-team-leader-temporary.json","meta":{"generated_at":"2026-11-08T14:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-team-leader-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-team-leader-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-team-leader-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-team-leader-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-team-leader-temporary"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3904762}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3904762},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}