Technical Product Owner

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Preferred Locations: Frisco, TX or Atlanta, GA - This is a Hybrid Role

Product Owner - Backlog Ownership, Sprint Execution & Delivery Readiness

We’re looking for a detail-oriented, delivery-focused Product Owner to drive execution across our transactional product domain, where customers browse, redeem, purchase, and complete critical transaction journeys. In this role, you will own the backlog for one or more squads, turning roadmap priorities into clear, actionable, sprint-ready work that enables engineering teams to deliver with speed and confidence.

You’ll serve as the day-to-day decision-maker for scope, story clarity, and acceptance criteria-partnering closely with engineering, QA, design, and business stakeholders to keep delivery moving, reduce ambiguity, and ensure high-quality releases. This is an exciting opportunity for someone who thrives in agile environments and enjoys bringing structure, precision, and momentum to complex product delivery.

Responsibilities

• Own and actively manage the product backlog for one or more squads, ensuring stories are clear, prioritized, and aligned to roadmap objectives.
• Write detailed user stories, acceptance criteria, business rules, and edge cases that minimize ambiguity and support efficient engineering execution.
• Partner with Product Managers and Technical Product Managers to prioritize sprint and release scope across new capabilities, defects, enhancements, and technical debt.
• Lead backlog grooming, sprint planning, story refinement, and readiness discussions to maintain a healthy pipeline of well-defined work.
• Act as the primary point of contact for engineering questions during sprint execution, making timely decisions on scope, tradeoffs, and requirement clarification.
• Validate delivered functionality against acceptance criteria by reviewing builds and testing end-to-end flows such as checkout, redemption, payments, and order status.
• Manage defect triage by documenting issues clearly, assessing impact and severity, prioritizing fixes, and tracking resolution through production release.
• Break down roadmap initiatives into epics, features, and small, shippable user stories that can be delivered incrementally and tested effectively.
• Coordinate user acceptance testing with business stakeholders, gather feedback, and secure sign-off prior to launch for business-critical functionality.
• Support release readiness by confirming documentation, release notes, rollout plans, dependencies, and feature flags are in place before deployment.
• Monitor post-release performance, including adoption, defects, and support trends, and use insights to improve backlog quality and future delivery.
• Facilitate strong communication across engineering, QA, design, and business teams to ensure alignment and continuity from planning through release.
• Champion delivery best practices such as Definition of Ready, Definition of Done, traceable requirements, fast feedback loops, and disciplined defect prioritization.

Qualifications

• 7+ years of experience as a Product Owner, ideally supporting technical, platform, or digital product teams.
• Strong experience writing user stories, acceptance criteria, test scenarios, and backlog items for engineering teams.
• Proven success working in agile and scrum environments, including sprint planning, backlog refinement, retrospectives, and daily standups.
• Working knowledge of transactional and e-commerce concepts such as catalog, checkout, payments, order management, and redemption flows.
• Experience with Jira, Confluence, or similar tools for backlog management, documentation, and team collaboration.
• Ability to read and interpret technical artifacts such as API specifications, system flows, and data models well enough to write accurate, implementation-ready stories.
• Excellent attention to detail, with the ability to identify edge cases, inconsistencies, and requirement gaps before development begins.
• Experience coordinating UAT and partnering effectively with both technical teams and non-technical business stakeholders.
• Strong organizational and communication skills, with the ability to balance priorities and keep teams aligned under tight delivery timelines.
• Experience with payments, loyalty or rewards platforms, retail, or marketplace environments preferred.
• Basic SQL skills for validating defects, investigating issues, or measuring feature outcomes preferred.
• Familiarity with API tools such as Postman and documentation standards such as Swagger or OpenAPI preferred.
• Exposure to mobile app release cycles across iOS and Android preferred.
• Experience with feature flagging, phased releases, or controlled rollout processes preferred.

The base salary for this position is $95,000 - $145,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE