Technical Program Manager (TPM)

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled Technical Program Manager (TPM) to lead and manage our cutting-edge projects involving APIs and AWS. The ideal candidate will have a strong technical background, exceptional organizational skills, and a proven track record in managing complex technical projects.

Program Management

• Lead multiple API-driven projects ensuring alignment with business goals.
• Develop detailed project plans, manage resources, and oversee execution from conception to delivery.
• Collaborate with cross-functional teams to define, design, and ship new features.

Stakeholder Engagement

• Serve as the primary point of contact for project stakeholders.
• Communicate project updates, risks, and decisions to stakeholders at all levels.
• Facilitate meetings, presentations, and discussions to ensure project alignment.

Technical Expertise

• Work closely with engineering teams to ensure seamless integration of APIs.
• Oversee AWS infrastructure projects, ensuring optimal performance and cost-efficiency.
• Troubleshoot API and AWS-related technical issues and provide strategic solutions.

Risk Management

• Identify project risks and develop mitigation strategies.
• Monitor project progress and proactively address potential delays or issues.

Continuous Improvement

• Implement best practices and tools for project management and process improvement.
• Mentor and guide junior team members, fostering a culture of learning and growth.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Technical Program Management, particularly with API projects.
• Extensive experience with AWS services and cloud architecture.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Excellent communication, leadership, and problem-solving skills.

Preferred qualifications:

• Master's degree in a relevant field.
• Certifications in AWS (e.g., AWS Certified Solutions Architect) or Project Management (e.g., PMP, Scrum Master).
• Experience with DevOps practices and tools.

#LI- Remote #Mx #WFH #PM #ScrumMaster

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