{"id":4220815,"url":"https://alion.io/job/concentrix-technical-support-desktop-support","title":"Technical Support - Desktop Support","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1022,"ghost_share":0.565,"stale_share":0,"repost_share":0.016,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Townsville, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T11:54:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nTechnical Support - Desktop SupportJob Description\nThe End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as providing remote assistance across ANZ with their information technology across a range of Windows and Mac devices.The role is a physical one that involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.\nThe End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as remote assistance across ANZ with their information technology and telephony infrastructure.\nPhysical Requirements: This is a hands-on, physically active role that requires regular movement. You will be installing and replacing IT equipment, lifting, and moving computer equipment, including printers, using the available trolleys. You will also be required to unpack, pack, and prepare hardware. The role requires bending, kneeling, crouching and reaching behind or underneath desks to install, troubleshoot and tidy equipment and cabling, as well as working within communications and server rooms.\nThe role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks.\nDue to the nature of our clients and projects, candidates must be Australian Citizens to be considered for this role. Thank you for your understanding.\nWhat You’ll Be Doing:\nDesktop & User Support - Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.\nNetwork & Connectivity - Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.\nTelephony & VoIP - Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.\nServer & Security - Perform basic server troubleshooting, ensure patching and security compliance.\nPrinters & IT Equipment - Provide first-level printer support, maintain video conferencing and smart board systems.\nProcess & Compliance - Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.\nComplete all assigned, mandatory training within the timeframe provided\nConduct and/or participate in regularly scheduled 1:1 meetings with direct manager\nWhat You Bring:\nMinimum 3 years' experience in IT industry / last 2 years working in an IT company\nStrong skills in Windows & Mac support, troubleshooting, and hardware/software setup\nUnderstanding of networking (WAN/LAN), VoIP, and Active Directory\nAbility to diagnose & resolve IT issues independently both in person and remotely\nExperience working with O365, Microsoft Office, network printers, and enterprise applications\nGreat communication skills and a customer-first mindset\nBonus Points If You Have:\nExperience with local infrastructure, including Cisco networking and Uninterruptible Power Supply (UPS) systems\nWhy Join Us?\nAt Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.\nApply today and take the next step in your IT career!\nLocation:\nAUS Townsville - River Quays, Level 6, 7 Tomlins StreetLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":3438,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-13T04:47:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-11-13T21:08:41Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-technical-support-desktop-support","json_url":"https://alion.io/job/concentrix-technical-support-desktop-support.json","meta":{"generated_at":"2026-11-13T21:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-technical-support-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-technical-support-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-technical-support-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-technical-support-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-technical-support-desktop-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4220815}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4220815},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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