{"id":2913108,"url":"https://alion.io/job/concentrix-technical-support-ii-it-operations","title":"Technical Support II, IT Operations","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1046,"ghost_share":0.644,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T09:25:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Job Title:\nTechnical Support II, IT OperationsJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nThe Technical Support II, IT Operations role provides end-user support across desktop, network, telephony, and application environments. This role maintains, analyzes, troubleshoots, repairs, replaces, and upgrades computer systems, hardware, software, and peripherals while serving as an escalation point to help ensure incidents and tickets are resolved according to SLAs. The ideal candidate brings strong communication, attention to detail, sound judgment, and end-to-end accountability for keeping the on-premises network operating effectively.\nResponsibilities\nParticipate in Incident Management, including Sev1 incident support, production floor validation, artifact collection, Ping/Trace Route analysis, and coordination with technical teams to isolate and resolve issues. \nProvide L1 support for network, server, voice, desktop, application, and telephony infrastructure, including Concentrix and client-owned equipment as applicable. \nSupport new transitions by ensuring image and desktop readiness, validating SCCM images, and keeping systems updated with required patches, service packs, customer software, and documentation. \nSupport IT compliance, security, audit readiness, and BCP testing across PCI, HIPAA, COPC, ISO 27001, SSAE, endpoint encryption, access controls, failover testing, and required documentation. \nOversee and coordinate a team of 5-10 team members, including scheduling work hours and shifts, providing real-time performance feedback, assisting with hiring activities, and preparing reports and updates for management. \nComplete all assigned, mandatory training within the timeframe provided. \nConduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports. \nQualifications\n3-5 years of experience supporting desktop, network, server, voice, telephony, and application environments in an IT Operations or technical support setting.\nWorking knowledge of Active Directory, Group Policy, DNS, DHCP, file servers, SCCM imaging, endpoint encryption, patching, and desktop compliance controls.\nAbility to troubleshoot hardware, software, network, and peripheral issues while managing tickets and incidents in line with SLA expectations.\nUnderstanding of IT security, compliance, audit, and business continuity practices, including PCI, HIPAA, COPC, ISO 27001, SSAE, and BCP requirements.\nStrong communication, problem-solving, prioritization, documentation, and attention-to-detail skills.\nAbility to manage health checklists, asset and software inventory validation, bandwidth consumption reporting, and operational updates on daily, monthly, quarterly, half-yearly, and yearly schedules.\nWillingness to work rotational shifts in a 24/7 environment, including predominantly night shifts as required.\n Nice to have: Experience overseeing or coordinating a team of 5-10 people, including shift scheduling, real-time feedback, hiring support, and management reporting. \n#LI-Onsite\nLocation:\nZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:\nEnglishTime Type:\nFull time2026-11-30","description_format":"text","description_chars":4862,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-technical-support-ii-it-operations","json_url":"https://alion.io/job/concentrix-technical-support-ii-it-operations.json","meta":{"generated_at":"2026-10-21T13:26:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-technical-support-ii-it-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-technical-support-ii-it-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-technical-support-ii-it-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-technical-support-ii-it-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-technical-support-ii-it-operations"}]}