{"id":1172831,"url":"https://alion.io/job/concentrix-trainer-contact-center-bilingual-english-and-arabic-speaker-","title":"Trainer - Contact Center ( Bilingual - English and Arabic Speaker )","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1059,"ghost_share":0.602,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1020},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:55:49Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T12:02:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title:\nTrainer - Contact Center ( Bilingual - English and Arabic Speaker )Job Description\nThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities\nResponsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations \nUtilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment \nPrepare and present training materials through classroom learning, hands on demonstrations, and supporting activities \nAccountable for achieving individual training performance metrics \nSupport and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) \nMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations \nEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients\nMay support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids\nMeasure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation \nRecommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis \nParticipate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures \nCandidate Profile\nMust possess a valid driver's license for on-site client travel and training delivery. \nBachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred \nProven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) \nStrong communication skills, both written and verbal \nProficient in Microsoft Office \nDemonstrated ability to multi-task, prioritize, and meet timelines on deliverable\nSelf-starter, sense of urgency, and works well under pressure \nStrong attention to detail \nSense of professionalism and ability to develop good relationships \nCareer Framework Role\nRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills\nAnalyzes possible solutions using standard procedures and principles\nBuilds knowledge of the organization, processes and customers Solves a range of straightforward problems\nReceives a moderate level of guidance and direction\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nARE Dubai - Property# BCB2 515, Dubai CommerCityLanguage Requirements:\nTime Type:","description_format":"text","description_chars":3984,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T08:55:49Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","agency","win:early","comp:junior,brand"],"computed_at":"2026-09-24T15:22:12Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-trainer-contact-center-bilingual-english-and-arabic-speaker-","json_url":"https://alion.io/job/concentrix-trainer-contact-center-bilingual-english-and-arabic-speaker-.json","meta":{"generated_at":"2026-09-24T15:22:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}