{"id":4220814,"url":"https://alion.io/job/concentrix-trainer-ii-15","title":"Trainer II","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1022,"ghost_share":0.565,"stale_share":0,"repost_share":0.016,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T04:47:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Job Title:\nTrainer IIJob Description\nRole: - Trainer II\nDesignation: Lead, Training & Quality\nLocation: Gurugram\nYears of Experience: 2+ years\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nKey Responsibilities:\nResponsible for providing day-to-day functional direction to Game Changers within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.\nUtilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.\nPrepare and present training material through classroom learning, hands on demonstration and supporting activities.\nAccountable for achieving individual training performance metrics.\nSupport and partner with Operations to transition agents from training to production environment, ensuring competency levels meet the business standards.\nMaintain relevant product knowledge for each workflow by processing apps, attending client and cross functional meetings (as needed) and side by side observations.\nEnsure effective, consistent communication with managers, peers, and other resource groups.\nRecommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis\nParticipate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures\nDesired Skills:\n\nAbility to manage and support a team.\nAbility to achieve stretch targets.\nShould be able to contribute to process improvements and innovation in the training function\nEffective problem-solving skills\nAbility to work under pressure.\nExtremely energetic with high maturity levels.\nCustomer Orientation.\nWillingness to work in shifts along with the team in customer business time.\nGood team player with willingness to learn and drive to achieve. \nPreferred experience in customer service (International market). \nEducational Qualification - Graduation\nDisclaimer:- Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. 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