{"id":3852445,"url":"https://alion.io/job/concentrix-usa-customer-service-advisor","title":"USA Customer Service Advisor","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1006,"ghost_share":0.567,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:01:05Z","employer_posted_date":null,"last_verified_at":"2026-11-05T14:01:05Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nPosition Summary\nLooking for an opportunity to build a career in the service industry? Join Concentrix as a Customer Service Advisor in our vibrant Durban office, supporting an internationally innovative campaign in an on-site environment.\nIn this role, you’ll help customers resolve queries, manage escalated cases, and deliver positive customer experiences with professionalism, care, and confidence. This opportunity offers a base salary of R8 000, a guaranteed campaign allowance of R1 000, and performance-based incentives.\nWhat you will do in this role\nIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.\nDuties & Responsibilities\nAs a Customer Service Advisor, you will:\n\nTake ownership of high-profile and escalated cases from start to resolution\n\nManage work orders within agreed business SLAs\n\nAssess health and safety risks and take a proactive approach to help mitigate risks to the client’s business\n\nConsistently apply agreed behavioural, quality, and compliance standards\n\nShare knowledge, updates, and best practices with colleagues\n\nCommunicate campaign-relevant information to colleagues, customers, and managers\n\nDevelop and maintain up-to-date knowledge of the campaign\n\nWork toward first contact resolution in every customer interaction\n\nProtect information security and follow the correct processes when raising concerns\n\nProvide excellent customer experiences at all times\n\nVerify and update customer information accurately\n\nProactively offer solutions to customer questions, issues, or concerns\n\nYour qualifications\n\nWe embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\n\nPower the best version of you!\n\nAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”\n\nEligibility to work\n\nIn accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company’s EE Plan.\n\nDisclaimer\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\n\nConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.\n\nDesired Experience & Qualification\nConcentrix is a great match if you:\n\nHave a minimum of 12 months of international BPO call centre experience\n\nAre credit-clear\n\nHave passed Grade 12\n\nCan work shifts in a 24-hour environment\n\nAre proficient in English verbal and written communication\n\nAre motivated, dependable, and able to take ownership of responsibilities\n\nCan manage customer conversations with patience, clarity, and professionalism\n\nAre comfortable working in a fast-paced, service-focused environment\n\nEnjoy solving problems and supporting positive customer outcomes\n\nIt will be a plus if you:\n\nHave experience in travel, e-commerce, retail, or fintech\n\nHave experience managing escalated customer queries\n\nAre comfortable learning new systems, processes, and campaign updates quickly\n\nWhat's in it for you\n\nWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.\n\nIn this role, we offer benefits that help support your unique lifestyle:\n\nMonthly salary of R8 000\n\nGuaranteed campaign allowance of R1 000\n\nUp to R3 000 incentive based on performance\n\nChoice between Medical Aid or Medical Insurance\n\nMedical Aid covers the employee\n\nMedical Insurance covers the employee and 2 dependents\n\nRetirement fund\n\n2.5% employer contribution and 2.5% employee contribution\n\nSubsidized transport provided between 7 pm and 6 am\n\nEmployee transport contribution capped at R350\n\nGroup life cover\n\nEmployee Assistance Programme, EAP\n\nAccess to financial well-being sessions, will-writing sessions, and stress management sessions\n\nTeam building and upskilling training opportunities\n\nInteractive and inclusive company 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