{"id":2099653,"url":"https://alion.io/job/concept-machine-service-manager-metrology","title":"Service Manager - Metrology","company":{"id":3867503,"name":"Concept Machine","domain":"conceptmachine.com","url":"https://alion.io/company/conceptmachine","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":364},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T13:13:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-28T15:24:57Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"SERVICE MANAGER - METROLOGY\nPOSITION SUMMARY\nOur multi-state capital goods sales and service (distribution) business needs a Service Manager - Metrology immediately.\nPerforms a variety of complex support activities within the Metrology Service Department. Provides oversight and management-level support to calibration technicians, metrology specialists, and field service personnel. Assesses and responds to complex situations where standard procedures have failed to resolve calibration, measurement, or equipment-related issues. Strategically and tactically responsible for closing all escalated problems and issues within their region. Reports reliability, quality, and compliance concerns to the appropriate groups within the company. Ensures all training certifications, accreditation requirements, and technician qualifications are maintained in an up-to-date fashion. May train lower-level service staff and is responsible for overseeing and organizing work carried out by direct reports within the assigned region.\nCORE RESPONSIBILITIES\nManages a team of Calibration Technicians, Metrology Technicians, and Field Service personnel within the assigned territory.\nEnsures effective utilization of field personnel through coordination with the Service Dispatch team.\nHires, manages, and trains employees through orientation, onboarding, scheduled field visits, in-house training classes, and development of training materials.\nOwns all performance management, development, and coaching for team members.\nRecommends and executes hiring, compensation, and other employment decisions in conjunction with Human Resources.\nEstablishes daily service priorities for metrology and calibration service teams within the assigned territory.\nLeads the service team to achieve excellent customer satisfaction and service delivery performance.\nCoordinates with laboratory, operations, and service teams to ensure technicians have the tools, equipment, standards, and resources required to perform calibrations and metrology services.\nReviews and approves expense reports of direct reports.\nEstablishes close working relationships with Territory Sales Managers, Regional Service Managers, Laboratory Managers, and other key departmental staff to ensure customer expectations and company service goals are met.\nMaintains close working relationships with manufacturers, accreditation bodies, and third-party partners to ensure compliance and customer satisfaction.\nCORE COMPETENCIES\nDemonstrates the highest level of detail orientation, organizational skills, and the ability to multitask efficiently\nDemonstrates a sense of urgency to attain and exceed desired results\nDemonstrates a sense of confidentiality\nAbility to leverage a variety of resources and work through others\nAbility to balance simultaneous projects while meeting assigned project timelines\nAdvanced oral and written communication skills with the ability to write and edit business correspondence\nAble to maintain a high level of confidentiality\nSelf-directed, detail-oriented, and flexible\nWillingness to learn and perform any/all work duties\nForward-looking thinker who actively seeks opportunities and proposes solutions\nOther core competencies will be defined by your direct supervisor/manager\nCORE EXPERIENCE AND EDUCATION\nHigh School Diploma or GED and 10+ years of relevant experience, including supervision OR 5 years of relevant experience with a bachelor’s degree.\n10-15+ years of experience in leadership and leading field service technicians.\nPreferred: 5-7 years of experience with people leadership.\nExceptional leadership, interpersonal communication, and relationship-building skills\nAbility to handle and prioritize multiple tasks, work under pressure, and meet all deadlines\nExhibit a high level of professional conduct, integrity, and accountability\nMust have the ability to make recommendations to effectively resolve problems or issues by using wise judgment that is consistent.\nProficient in Microsoft Office\nKnowledgeable in Salesforce within the Field Service area.\nValid driver's license.\nAbility to travel as needed for the role, estimated at 10-15%\nMENTAL/PHYSICAL REQUIREMENTS\nAbility to stand for extended periods and sit as needed to perform job duties.\nFrequent use of a computer, including alpha/numeric keyboarding.\nAbility to operate standard office and/or job-related equipment.\nAbility to occasionally lift and/or move up to 30 pounds independently and up to 50 pounds with assistance.\nAbility to reach, grasp, balance, and perform repetitive motions as required.\nAbility to bend, crouch, and lift items from the floor to overhead using proper technique.\nWORK SCHEDULE\nThis position requires a 40-hour minimum work 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