{"id":2501056,"url":"https://alion.io/job/concept2-customer-service-representative","title":"Customer Service Representative","company":{"id":2026497,"name":"Concept2","domain":"concept2.com.au","url":"https://alion.io/company/concept2-com-au","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T23:02:30Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seekinga motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and product knowledge development. Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. The position is based at the Concept2 Canadian subsidiary office in Kingston, Ontario.\nPrimary Responsibilities\nServe as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting forRowErgs,SkiErgs,BikeErgs,StrengthErgs,composite racing oars, and spare parts\nCommunicate with customers via phone, email, web, and occasionally in person\nTroubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning\nAcquireandmaintaindeep knowledge of all Concept2 products, components, and common field issues\nDocument customer interactions, technical issues, product feedback, and performancetrends. \nIdentifyand communicate recurring product issues or improvement opportunities to internal teams\nMaintaina high levelof professionalism and customer care in all interactions\nRequired Qualificationsand Key Competencies\n1-3+ years of experience in a professional customer service, technical support, or product support role\nWorking knowledge of mechanical and/or electronic systems (hands-on troubleshooting experience preferred)\nStrong problem-solving and diagnostic skills\nOutstanding verbal and written communication skills\nStrong active listening skills and ability to ask effective diagnostic questions\nExcellent attention to detail and organizational skills\nSolid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems\nAbility to work independently while collaborating effectively with a team\nExperience supporting technical consumer productsandanalyzing product or warranty performance data\nRowing or fitness industry backgroundis a plus\nFrench language skills are a plus\nCompensation for this position consists of a fixed salary range of $50k-$60k, plus participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation.\nConcept2 has an informal office setting, flexible work schedule, and excellent benefits,including RRSP supportand generous paid time off. The workplace is informal, yet professionaland friendly, with a supportive environment that rewards hard work.\nConcept2 is dedicated to promoting equal employment opportunities and providing a work environment that allows all employees to excel, regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status. We believe in fostering an inclusive workplace where everyone can thrive and reach their full potential.","description_format":"text","description_chars":3028,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness Equipment"],"lifecycle":[{"event":"open","at":"2026-10-14T05:55:10Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/concept2-customer-service-representative","json_url":"https://alion.io/job/concept2-customer-service-representative.json","meta":{"generated_at":"2026-10-16T00:17:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2026497},"rest":"https://alion.io/mcp/rest/get_company?id=2026497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcept2-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcept2-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcept2-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concept2-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcept2-customer-service-representative"}]}