{"id":1102537,"url":"https://alion.io/job/conceptplus-user-support-specialist","title":"User Support Specialist","company":{"id":672958,"name":"Concept Plus","domain":"conceptplus.com","url":"https://alion.io/company/conceptplus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-21T21:42:25Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-08T00:27:55Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Concept Plus\nConcept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.\nRecognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.\nWe offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.\nFor more information, visit www.conceptplus.com.\nAbout the role\nConcept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and escalate Tier 3 issues for the Scrum team supporting the KDSS platform. Run calls for status updates.\nWhat you'll do\nWork as part of a Scrum team. · Provide Tier 1 and Tier 2 user support, escalating Tier 3 issues to the Scrum team for resolution; engage functional SMEs to help resolve user issues. \nAct as the first point of contact for user questions and issues, receiving support and guidance from the Functional Lead. \nSupport system testing during downtime and provide technical writing support as needed. \nSupport testing and documentation activities during downtime from resolving helpdesk inquiries\nRequired Qualifications\nUS Citizen\nKnowledge and experience in Agile methodologies. \nExperienced using Atlassian tools, including Jira and Jira Service Management (JSM). \nProficient in MS Office Suite (Word, Excel, Outlook, Teams, Project). \n2+ years of Help Desk Support experience. \nAbility to communicate effectively, both orally and in writing\nPreferred Qualifications\nActive security clearance. \nPrior DoW/USAF experience\nConcept Plus is an Equal Opportunity Employer. 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