{"id":2053878,"url":"https://alion.io/job/concertai-senior-program-manager-customer-success","title":"Senior Program Manager, Customer Success","company":{"id":1843929,"name":"ConcertAI","domain":"concertai.com","url":"https://alion.io/company/concertai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89000,"max":134000,"currency":"USD","period":"year","gross":null,"usd_annual":134000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:43:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T20:19:23Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Who are we and why should you join us?\nConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes-starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.\nAt the core of our innovation is Cara, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite-which unifies real-world data, advanced analytics, and scalable evidence generation-these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.\nConcertAI brings together a portfolio of purpose-built solutions, including TeraRecon, an industry leader in advanced imaging and AI-driven visualization, and CancerLinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.\nJoining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You’ll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.\nYour Opportunity\nAs a Senior Program Manager in the Customer Success department of the Clinical Solutions business unit, you will oversee entire programs of customer engagements and serve as central source of customer information. You will report to the Executive Director, Customer Success and collaborate in a cross-functional environment with representatives from Business Development, Data Products, and Client Services. This is a client-facing role where you will ensure program delivery meets customer needs, increases satisfaction, drives adoption, and strengthens long-term relationships. Your responsibilities will focus on deriving maximum value for customers from all contracted products and services. This role will contribute to corporate goals that progress the company’s portfolio of products and operational efficiency.\nHow You'll Make an Impact\nAct as a central hub of customer information and disseminate insights to Business Development, Customer Success, Operations, and Client Service delivery teams.\nCollaborate with internal stakeholders to create comprehensive program plans including tasks, timelines, milestones, team assignments, and deliverable responsibilities.\nServe as a point of contact for program-level customer engagements, including developing agendas, preparing meeting content, leading discussions, synthesizing minutes, and coordinating action items.\nAdvocate for the customer with internal teams by collecting and analyzing customer feedback, understanding requirements, conducting gaps assessments, synthesizing findings, and driving internal change.\nManage interdependencies across unique client engagements, facilitate collaboration to optimize outcomes, and advise on prioritization as needed.\nDevelop expertise and consult on end-to-end workflows, key stakeholders, best practices, and common pitfalls related to client solutions.\nMonitor KPIs related to program progress, customer engagement, and overall satisfaction; build dashboards and provide regular status updates to strategic and operational leads.\nIdentify risk and issues across the client program, define and lead mitigation tactics, implement issue resolutions, and perform escalations as needed.\n\nWhat You'll Bring\nBachelor's degree in a relevant field or equivalent combination of education and professional experience.\nPMP (Project Management Professional) or similar certifications preferred.\nMinimum of seven years of experience in program management, client management, project management, or a related role.\nProven track record of managing multi-faceted client engagements and delivering successful outcomes.\nStrong project management skills with the ability to handle multiple projects simultaneously.\nExceptional communication and interpersonal skills for managing internal and external stakeholders.\nAnalytical skills to interpret data and make informed decisions.\nProficiency in project management tools and software (e.g., Smartsheet, Jira, OpenAir).\nCustomer-focused mindset with a commitment to enhancing client satisfaction.\nAbility to work effectively in a cross-functional team environment.\nStrong problem-solving abilities and attention to detail.\nAdaptability to changing priorities and a fast-paced work environment.\nUnderstanding of data management, scientific methods, and/or prior collaborations on projects using large healthcare datasets such as claims, electronic medical records, or patient-reported outcomes preferred.\nExperience within the oncology space related to one or more specific solid tumor types or hematological malignancies preferred.\nMore of description here\nSalary Range\n$89,000—$134,000 USD\nLearn More About ConcertAI\nOur team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at www.concertai.com , or follow us on LinkedIn. Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. \nEEO & ADA Statement\nConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are dedicated to providing reasonable accommodations throughout the application and hiring process, as well as during employment, in accordance with applicable federal, state, and local laws. Requests for accommodation will be handled confidentially and in accordance with applicable law.","description_format":"text","description_chars":6798,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-07T22:46:35Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":16,"expected_fill_days":28,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":134000,"is_top_pay":false},"html_url":"https://alion.io/job/concertai-senior-program-manager-customer-success","json_url":"https://alion.io/job/concertai-senior-program-manager-customer-success.json","meta":{"generated_at":"2026-10-24T22:55:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843929},"rest":"https://alion.io/mcp/rest/get_company?id=1843929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcertai-senior-program-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcertai-senior-program-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcertai-senior-program-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concertai-senior-program-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcertai-senior-program-manager-customer-success"}]}