{"id":606677,"url":"https://alion.io/job/conclusion-support-engineer","title":"Support Engineer","company":{"id":54556,"name":"Conclusion","domain":"conclusion.com","url":"https://alion.io/company/conclusion","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":63,"open_postings":101,"ghost_share":0.614,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2850,"max":3500,"currency":"EUR","period":"month","gross":null,"usd_annual":47172},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-05-29T18:22:50Z","employer_posted_date":"2026-05-29","last_verified_at":"2026-11-02T07:49:35Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":156},"description":"BELANGRIJK voor juiste publicatie op website:\nJe kunt hierboven maximaal 1 werkveld tag kiezen ivm de filters op de website\n\nVervang de schuingedrukte teksten hieronder door jouw tekst. Dus in rood en bold laten staan\n\nBij het veld 'Vereiste ervaring' (hieronder bij details dienstverband) mag je alleen kiezen uit ‘Student HBO’, 'Instapniveau', 'mid-level' of 'ervaren'. Op de website wordt dat getoond als ‘student (hbo), junior/trainee, medior en senior.\n\nJe moet het aantal uren invoeren\n\nEen salarisrange op maandbasis is verplicht\n\nBij een vast salaris laat je het vakje ‘Min’ leeg\n\nVergeet niet een recruiter toe te wijzen (bij Team)\n\nInformatie voor zoekmachines (verschijnt niet op website)\nSEO vacaturetitel: (max 50-60 tekens incl. spaties)\nSupport Engineer - ICT Servicedesk\nMeta description: (tussen 120-155 tekens incl. spaties - dit betreft de korte samenvatting onder de vacaturetitel in zoekmachines)\nHelp jij onze klanten vooruit? \n--------------------------------------------------------------------\nUSP 1: (max 50 tekens incl. spaties)\nSamenwerken zit in jouw genen\nUSP 2: (max 50 tekens incl. spaties)\nWerken op jouw manier\nUSP 3: (max 50 tekens incl. spaties)\nProjecten die ertoe doen\n\nFunctieomschrijving: ( ← dit niet weghalen!) (max 2000 tekens incl. spaties)\nBij Conclusion Enablement ben je één van de pilaren van het Customer Care Center. Samen met +/- 60 collega’s help jij dagelijks grote klanten verder op weg met hun dagelijkse vraagstukken. Jij bent het eerste aanspreekpunt voor onze klanten en vertegenwoordigt ons als het visitekaartje van de Servicedesk. Door snel te schakelen en je technische en communicatieve vaardigheden in te zetten, zorg je ervoor dat klanten direct geholpen worden. Hierbij hoort ook:\nAfhandelen van tickets en klantverzoeken;\n\nUitvoeren van wijzigingen en service requests.\n\nBieden van telefonische en remote ondersteuning en collega's helpen met problem identification.\n\nBijhouden en verder ontwikkelen van ons kennissysteem;\n\nCreëren en optimaliseren van werkinstructies.\n\nRequirements\nJouw vaardigheden: (← dit niet weghalen!)\nErvaring op een Servicedesk, vanuit stage of werkervaring;\n\nJe houdt van een klantgerichte aanpak en kunt je goed inleven in de klant;\n\nMinimaal een MBO-diploma (hbo-werk- en denkniveau wordt erg gewaardeerd);\n\nCertificeringen zoals ITIL v3/v4 of Microsoft 365 (MS-900, MD-100, MD-101) zijn een mooie bijkomstigheid; je mag ze ook bij ons komen halen.\n\nGoede beheersing van de Nederlandse en Engelse taal;\n\nJe houdt van structuur, denkt vooruit en weet snel de juiste vragen te stellen;\n\nSterke analytische en probleemoplossende vaardigheden.\n\nWat krijg je van ons: (← dit niet weghalen!)\nEen salaris tussen de €2.850, - en €3.500, - bruto per maand, op basis van jouw ervaring;\n\nReiskostenvergoeding op basis van OV of 0.23cent per kilometer. En de mogelijkheid om een fiets te leasen\n\nEen pensioenregeling, met een kleine eigen bijdrage (2.6%)\n\nMaandelijkse netto onkostenvergoedingen, oplopend tot 75 euro per maand;\n\nLaptop\n\nWe willen graag dat je jezelf ontwikkelt en bieden je veel mogelijkheid voor het volgen van trainingen, cursussen en het behalen van certificeringen;\n\nEen uitgebreid vitaliteitsbeleid met diverse sportactiviteiten, een inspirerend kantoor, goed bedrijfsrestaurant met eigen barista en onze eigen Cloud-22 Bar met wekelijkse borrels;","description_format":"text","description_chars":3354,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Custom Software Development","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-10T18:00:13Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":156,"expected_fill_days":41,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":47172,"is_top_pay":false},"html_url":"https://alion.io/job/conclusion-support-engineer","json_url":"https://alion.io/job/conclusion-support-engineer.json","meta":{"generated_at":"2026-11-02T08:39:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54556},"rest":"https://alion.io/mcp/rest/get_company?id=54556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconclusion-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconclusion-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconclusion-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conclusion-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconclusion-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":606677}},{"tool":"search_jobs","arguments":{"company":"conclusion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":606677},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}