{"id":3364203,"url":"https://alion.io/job/concordfinance-auto-collections-account-representative","title":"Auto Collections Account Representative","company":{"id":3909820,"name":"Concordfinance","domain":"concordfinance.com","url":"https://alion.io/company/concordfinance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T22:22:59Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T23:18:14Z","board_verified":false,"closed_at":"2026-11-03T23:18:14Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.\nOur Mission\nWe exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.\nAbout Role\nThe Auto Collections Account Representative is responsible for managing delinquent auto loan accounts-from initial contact through repossession. This role combines inbound and outbound calling with strategic account management, requiring strong negotiation skills, regulatory knowledge, and the ability to balance customer service with firm collection objectives. Account Representatives work accounts from prepayment contact phase through pre-legal status, making business decisions that directly impact recovery rates and company profitability.\nGenerate and conduct outbound collection calls to delinquent customers; receive and professionally handle inbound customer inquiries\nResponsabilities\nVerify and update customer account information, ensuring accuracy in all system records\nConfirm account details with customers and investigate reasons for delinquency\nEducate customers on the importance of timely payments and consequences of continued default\nNegotiate and arrange payment plans that satisfy company objectives while remaining compliant with regulations\nProcess payments accurately and document all transactions and customer interactions in the system\nMake sound business decisions quickly regarding account action (payment arrangement, settlement, referral for legal action)\nDocument comprehensive call notes, account actions, and collection strategies to support account continuity\nMaintain and exceed quantitative collection goals (recovery amounts, accounts closed, collection rates) while upholding quality standards\nPerform skip tracing on accounts using assigned tools to locate customers and verify contact information\nIdentify and refer non-compliant and potentially uncollectible accounts for repossession or litigation\nPrepare account files for legal action in accordance with corporate policies, including documentation of collection efforts and FDCPA compliance\nReconcile payment misapplications, investigate disputes, and resolve discrepancies\nMaintain professional demeanor when handling irate or hostile customers, successfully defusing tension while remaining firm on collection objectives\nComply with all FDCPA regulations and applicable state collection laws in all customer communications and account actions\nRequirements\nMinimum 2 years of relevant collections experience, preferably in auto lending/auto collections\n· High school diploma or equivalent (GED)\n· Thorough understanding of the Fair Debt Collection Practices Act (FDCPA) and applicable state collection laws\n· Proven ability to work independently and collaboratively within a team environment\n· Strong negotiation and objection-handling skills with proven track record of closing accounts and securing commitments\n· Exceptional communication skills across all customer service levels (customers, peers, management)\n· Demonstrated ability to make sound business decisions quickly and effectively under pressure\n· Ability to handle difficult customer interactions with professionalism and emotional control\n· Strong detail orientation and follow-up diligence; ability to track multiple accounts simultaneously\n· Basic skip tracing skills and familiarity with skip trace databases and tools\n· Reliability and strong work ethic; willingness to work evenings and weekends as needed\n· Proficiency with computer systems, databases, and phone systems\n· Ability to meet and exceed quantitative and qualitativ\nBenefits\nFood Vouchers \nInternet Bonus \nMedical Insurance\nLife Insurance\nDental Insurance","description_format":"text","description_chars":4086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-27T22:22:59Z"},{"event":"close","at":"2026-11-03T23:18:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/concordfinance-auto-collections-account-representative","json_url":"https://alion.io/job/concordfinance-auto-collections-account-representative.json","meta":{"generated_at":"2026-11-05T10:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909820},"rest":"https://alion.io/mcp/rest/get_company?id=3909820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcordfinance-auto-collections-account-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcordfinance-auto-collections-account-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcordfinance-auto-collections-account-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concordfinance-auto-collections-account-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcordfinance-auto-collections-account-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3364203}},{"tool":"search_jobs","arguments":{"company":"concordfinance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3364203},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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