{"id":2641737,"url":"https://alion.io/job/concordfinance-client-operations-specialist","title":"Client Operations Specialist","company":{"id":3909820,"name":"Concordfinance","domain":"concordfinance.com","url":"https://alion.io/company/concordfinance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:04:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T15:32:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.\nThe Client Operations Support Specialist is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information.\nThis role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.\nRequirements\n Promptly address corporate client requests, prioritizing customer satisfaction\n Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation\n Analyze transactions, new sales, and support cases for KPI’s and client executive reporting\n Validate data files to detect and correct potential errors\n Upload sales data to the system, ensuring compliance with client specifications and expectations\n Maintain organized, secure documentation in line with company privacy and security protocols\n Conduct regular audits to ensure the accuracy of consumer information\n Collaborate with cross-functional teams to resolve operational issues and optimize processes\n Propose process improvements related to client management and payments to enhance efficiency and customer experience\n Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service\n Qualifications:\n Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field\n Equivalent relevant experience in client support and operations management may be considered in lieu of a degree\n Previous experience in corporate client support and operational process management is preferred\n Advanced proficiency in English (both written and spoken) \n Intermediate knowledge of Microsoft Excel and other Office applications\n Benefits\nSalary 20,000\nTicket Vouchers 2,000\nInternal Bonus 1,000\nMedical Insurance\nLife Insurance\nDental Insurance","description_format":"text","description_chars":2865,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-15T19:04:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/concordfinance-client-operations-specialist","json_url":"https://alion.io/job/concordfinance-client-operations-specialist.json","meta":{"generated_at":"2026-10-18T16:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909820},"rest":"https://alion.io/mcp/rest/get_company?id=3909820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcordfinance-client-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcordfinance-client-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcordfinance-client-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concordfinance-client-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcordfinance-client-operations-specialist"}]}