{"id":3105896,"url":"https://alion.io/job/concordfinance-collections-representative","title":"Collections Representative","company":{"id":3909820,"name":"Concordfinance","domain":"concordfinance.com","url":"https://alion.io/company/concordfinance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T19:11:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T12:38:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.\nThe Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.\nDuties and Responsibilities:\nContact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments\nNegotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines\nAccurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system\nAdhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines\nIdentify and escalate accounts requiring special handling, hardship assistance, or supervisor review\nMeet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness\nCollaborate with team members and leadership to resolve complex account issues and contribute to departmental goals\nMaintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord’s commitment to respectful service\nRequirements\n2-3 years of experience in collections, loan servicing, or a related contact center environment.\nWorking knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.\nStrong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.\nProficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.\nExcellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.\nHigh school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred.\nMust be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nFree Food & Snacks\nWellness Resources","description_format":"text","description_chars":2735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-22T19:11:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/concordfinance-collections-representative","json_url":"https://alion.io/job/concordfinance-collections-representative.json","meta":{"generated_at":"2026-10-28T12:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909820},"rest":"https://alion.io/mcp/rest/get_company?id=3909820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcordfinance-collections-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcordfinance-collections-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcordfinance-collections-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concordfinance-collections-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcordfinance-collections-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3105896}},{"tool":"search_jobs","arguments":{"company":"concordfinance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3105896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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