{"id":2031632,"url":"https://alion.io/job/concordfinance-helpdesk-analyst","title":"Helpdesk Analyst","company":{"id":3909820,"name":"Concordfinance","domain":"concordfinance.com","url":"https://alion.io/company/concordfinance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-11T15:51:07Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.\nConcord is looking for a Helpdesk Analyst to join our IT Infrastructure team at our Scottsdale, AZ office. In this role, you'll be the first point of contact for employees across the company, troubleshooting hardware, software, and network issues, and making sure everyone stays productive and unblocked. You'll work closely with the broader Infrastructure team to resolve tickets efficiently, document recurring issues, and help improve the tools and processes that keep Concord running smoothly. This is a great opportunity for someone who enjoys solving problems, communicating clearly with non-technical users, and building a foundation for a career in IT.\nResponsibilities\nSupport and troubleshoot workstations, printers, network, and applications.\nSupport/install/upgrade software and hardware products.\nAdd/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.\nSuggest training ideas for users based upon interaction from resolving support requests.\n Able to react to change productively and handle other tasks or projects as assigned.\nRequirements\nSelf-motivated with the ability to work effectively under limited supervision.\nPolite, responsive, and professional manner when handling user issues and support requests.\nPC hardware knowledge and troubleshooting skills.\nSoftware knowledge of Windows 10/11 and MS Office 365.\nBasic understanding of network protocols.\nExperience working with a ticketing system to log, track, and resolve support requests (e.g., ServiceNow, Zendesk, Jira Service Management, or similar).\n0-2 years of experience in an IT-related field.\nAccurate and detail-oriented, with excellent organizational and time-management skills and the ability to manage multiple tasks simultaneously.\nAbility to perform the physical requirements of the role, with or without reasonable accommodation, including occasionally lifting/moving up to 45 pounds and bending, stooping, or reaching to access equipment on floors, shelving, or workstations.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort-Term & Long-Term Disability\nWellness Resources","description_format":"text","description_chars":2820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-07T14:30:27Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/concordfinance-helpdesk-analyst","json_url":"https://alion.io/job/concordfinance-helpdesk-analyst.json","meta":{"generated_at":"2026-10-11T19:01:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909820},"rest":"https://alion.io/mcp/rest/get_company?id=3909820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcordfinance-helpdesk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcordfinance-helpdesk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcordfinance-helpdesk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concordfinance-helpdesk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcordfinance-helpdesk-analyst"}]}