{"id":3175411,"url":"https://alion.io/job/concordfinance-title-insurance-operations-manager","title":"Title & Insurance Operations Manager","company":{"id":3909820,"name":"Concordfinance","domain":"concordfinance.com","url":"https://alion.io/company/concordfinance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":158000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:49:19Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T02:22:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.\nThe Manager, Titles & Insurance Operations leads the teams responsible for vehicle title processing (perfection, releases, duplicate titles, repossession and lien management) and Total Loss including Guaranteed Asset Protection (GAP) and ancillary products insurance claims administration. This role ensures titles are processed accurately and within state-mandated timeframes, Total Loss, GAP and ancillary products claims are filed and resolved promptly, and all functions operate in full compliance with state DMV regulations, lender policy, and investor requirements. The manager owns process design, team performance, vendor relationships, and escalation resolution across both workstreams.\nKey Responsibilities\nTitle Operations\nOversee the full title lifecycle: repossession titles, lien recording and perfection, releases, duplicates, and out-of-state transfers.\nEnsure compliance with state DMV requirements and internal turnaround SLAs.\nResolve aged and exception files (missing titles, ELT discrepancies, repo title issues).\nManage relationships with DMVs, title vendors, and ELT providers.\nPartner with Repossession, Payoff, and Legal on repossessions, payoffs, bankruptcies, and total losses.\nKeep audit-ready records and report accurate title status to leadership and investors.\nTotal Loss Insurance Operations\nOversee total loss claims from notification through carrier settlement, including proof of loss, valuation review, and check reconciliation.\nCompare settlements to payoff balances and route deficiencies promptly to the GAP workflow.\nAct as primary liaison with borrowers’ carriers and adjusters to track claims, resolve valuation disputes, and speed up stalled settlements.\nMonitor claim aging to limit charge-off exposure and interest accrual.\nCoordinate with Collections, Repossession, and Charge-off on account treatment during pending claims.\nWork with Title Operations on salvage/total loss title brands and lienholder endorsements.\nMaintain accurate claim records for audit and investor reporting.\nGAP Insurance Operations\nDirect GAP claims from first notice through settlement: intake, documentation, carrier submission, and deficiency resolution.\nEnsure claims meet contractual and regulatory deadlines, and escalate denied or delayed claims.\nServe as primary liaison with GAP carriers/administrators on disputes and exceptions.\nMonitor aging reports and reduce overdue claims.\nCoordinate with Collections and Charge-off on accounts pending GAP resolution.\nEnsure compliance with state insurance regulations and contract terms.\nPeople & Process Leadership\nHire, train, coach, and evaluate title and insurance staff; set goals, productivity standards, and quality metrics.\nDrive process improvements and automation to cut cycle time and errors.\nPresent operational metrics (aging, turnaround, recovery rates, error rates) to senior leadership.\nMaintain SOPs and ensure staffing and cross-training coverage.\nServe as escalation point for complex or high-risk title, Total Loss, and GAP cases.\nCompliance & Risk\nEnsure all processes follow federal and state regulations, investor guidelines, and internal policy.\nPartner with Compliance and Internal Audit on reviews, exams, and audits.\nProactively identify, document, and remediate gaps and risks.\nKeep records that support regulatory exams and investor audits.\nRequirements\nQualifications\nRequired\nBachelor’s degree in business, finance, or a related field (or equivalent experience).\n5+ years in auto finance, loan servicing, or title/lien operations, including 2+ years in management.\nWorking knowledge of state DMV title/lien processes and ELT systems.\nExperience with GAP or similar insurance claims processing.\nStrong understanding of auto lending compliance (state title/lien law, UCC filings, consumer finance regulations).\nProven people-management skills: hiring, coaching, performance management.\nProficiency with loan servicing and title management platforms, and Excel.\nPreferred\nExperience with a loan origination/servicing system (e.g., CUDL, DealerTrack, LoanPro).\nPrior experience managing title and insurance/claims functions together.\nFamiliarity with repossession and total-loss workflows.\nSix Sigma / Lean experience.\nThird-party vendor management (title agencies, ELT providers, insurance administrators).\nCore Competencies\nOperational rigor: accurate, high-volume, deadline-driven work.\nRegulatory fluency: navigates state-by-state title and insurance rules.\nVendor and carrier management: resolves issues with external partners.\nData-driven decisions: uses aging and performance metrics to prioritize.\nPeople leadership: builds and retains a strong team.\nCross-functional collaboration: works with Collections, Legal, Compliance, and Repossession.\nWorking Conditions\nStandard office environment; hybrid or in-office as business needs dictate.\nOccasional travel for vendor or carrier meetings.\nSome flexibility for escalations or deadline-sensitive filings outside normal hours.\nThis description conveys essential responsibilities and qualifications; it is not exhaustive and may be adjusted to business needs.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort-Term & Long-Term Disability\nWellness Resources","description_format":"text","description_chars":5838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-23T19:49:19Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.945,"age_days":8,"expected_fill_days":22,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/concordfinance-title-insurance-operations-manager","json_url":"https://alion.io/job/concordfinance-title-insurance-operations-manager.json","meta":{"generated_at":"2026-11-02T02:22:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909820},"rest":"https://alion.io/mcp/rest/get_company?id=3909820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcordfinance-title-insurance-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcordfinance-title-insurance-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcordfinance-title-insurance-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concordfinance-title-insurance-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcordfinance-title-insurance-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3175411}},{"tool":"search_jobs","arguments":{"company":"concordfinance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3175411},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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