{"id":2092178,"url":"https://alion.io/job/concurrent-technologies-it-support-analyst-i","title":"IT Support Analyst I","company":{"id":2048810,"name":"Concurrent Technologies","domain":"ctc.com","url":"https://alion.io/company/ctc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T13:30:19Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T07:12:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"IT SUPPORT ANALYST I\nConcurrent Technologies Corporation\nJohnstown, PA\nMinimum Clearance Required: N/A\nClearance Level Must Be Able to Obtain: N/A\nEmployee Background Check Required\nConcurrent Technologies Corporation (CTC) is currently seeking an IT Support Analyst I to join our internal Information Technology team that keeps CTC's business operating efficiently. Supporting employees across the organization, you'll contribute to a collaborative, customer-focused environment where technology enables engineers, researchers, and business professionals to accomplish their mission. CTC values teamwork, innovation, continuous learning, and exceptional customer service, providing opportunities to expand your technical skills while building a rewarding career with an organization dedicated to making a meaningful impact.\nKey Responsibilities:\nEnd-User Support:\nServe as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks. \nRecord and track end-user calls for assistance to facilitate understanding and resolution of customer problems. \nProblem Diagnosis and Resolution:\nDiagnose and resolve basic technical issues using standard software tools and procedures. \nEscalate unresolved problems to senior technical personnel or immediate manager for further resolution. \nDesktop Support and Maintenance:\nPerform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems. \nConduct basic preventative maintenance on equipment and workstations to ensure functionality. \nProcess Adherence:\nFollow detailed instructions and established company policies to complete routine assignments. \nAccurately document work performed and maintain compliance with organizational guidelines. \n\nManager Defined Field:\nAnswer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.\nPerform preventative maintenance on equipment and workstations to help extend their useful life.\nCommunicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.\nProvide advice, training, guidance, and documentation to other Help Desk Technicians, as required.\n\nRequired Qualifications:\nHigh School Diploma or GED plus 0-2 years of relevant experience.\nBasic knowledge of customer service in a computing environment.\nFamiliarity with Microsoft Operating Systems and application environments. \nDemonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.\n\nPreferred Qualifications:\nAssociates degree within information technology or related field. \nA+ certification, Helpdesk certification, or equivalent. \nExposure to IT support or help desk environments through internships or entry-level roles. \n\nWhy CTC?\nOur teams at CTC are passionate and thrive on collaboration in a team environment.\nWhen we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.\nCompetitive salary and benefits package.\nAlthough our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.\nVisit www.ctc.com to learn more!\nJoin us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.\nhttps://concurrent-technologies-corporation.breezy.hr/\nStaffing Requisition: SR#2026-0148\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":3913,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T14:59:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/concurrent-technologies-it-support-analyst-i","json_url":"https://alion.io/job/concurrent-technologies-it-support-analyst-i.json","meta":{"generated_at":"2026-10-12T07:19:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2048810},"rest":"https://alion.io/mcp/rest/get_company?id=2048810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcurrent-technologies-it-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcurrent-technologies-it-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcurrent-technologies-it-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concurrent-technologies-it-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcurrent-technologies-it-support-analyst-i"}]}