{"id":2045793,"url":"https://alion.io/job/conductor-ai-field-service-representative-contract","title":"Field Service Representative (Contract)","company":{"id":720032,"name":"Conductor AI","domain":"conductorai.com","url":"https://alion.io/company/conductorai-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States","Omaha, United States","Washington, United States","Honolulu, United States","Colorado Springs, United States","Stuttgart, Germany"],"countries":["US","DE"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":175000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T18:43:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T21:23:31Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Introduction\nWe value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.\nWhat We Offer\nThe ability to have real impact on mission-critical workflows\n\nThe chance to use state-of-the-art tech to solve novel problems with mission partners\n\nThe opportunity to define your role through time as we grow\n\nCompetitive salary and equity upside with annual merit refreshes based on impact\n\nIntroduction We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.\nWhat We Offer\nThe ability to have real impact on mission-critical workflows\n\nThe chance to use state-of-the-art tech to solve novel problems with mission partners\n\nThe opportunity to define your role through time as we grow\n\nCompetitive salary and equity upside with annual merit refreshes based on impact\n\nPosition Overview ConductorAI is looking for a skilled and experienced Field Service Representative (FSR) contractor to join our team. In this role, you will partner with Customer and Engineering teams to design, develop, and deploy the Conduit platform to address our customers' most complex challenges.\nAs an FSR, you will work directly with analysts and operators to train and mentor users, troubleshoot technical issues, and create innovative use cases. Directly supporting users around the globe, you will be instrumental in driving success and delivering meaningful results.\nKey Responsibilities\nDeliver one-on-one desk-side training to analysts\n\nConduct classroom training sessions for analysts and operators\n\nSupport users and teams by addressing user inquiries and collaborating with the engineering team to resolve technical issues\n\nProvide the engineering team with user feedback to enhance the product\n\nQualifications\nActive TS/SCI clearance required at time of hire; this requirement is mandated by the classified nature of work performed under US government contracts and is non-negotiable. CI polygraph preferred, but not required.\n\nUS citizenship required by applicable federal law and government contract obligations (ITAR/EAR); we are unable to consider green card holders or sponsor visas for this role\n\nExperience configuring software platforms in support of operational processes\n\nTechnical background with working knowledge of software configuration, classified networks, and server administration\n\nFamiliarity with large language models, advanced prompting techniques, and genuine interest in being on the cutting edge of this technology\n\nStrong written and verbal communication skills, with the ability to break down and demonstrate complex concepts clearly across audiences\n\nWillingness to work on-site with customer users 4-5 days per week\n\nAbility to work independently and as part of a team\n\nExperience working in or supporting classified environments\n\nFamiliarity with help desk or technical support workflows\n\nDesired Qualifications\nMilitary, Special Operations, or law enforcement experience\n\nFamiliarity with intelligence workflows and/or J2 users\n\nActive access to CCMD and J2 customer environments, relationships, and facilities\n\nThe base salary range for this role is $175-250k. Candidates with an active TS/SCI clearance, required read-ons, and direct experience with specific customers may be eligible for compensation at the higher end of the range. Starting pay will be based on a number of factors including qualifications, experience, and location. 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