{"id":2209024,"url":"https://alion.io/job/conduent-benefits-call-center-representative-13","title":"Benefits Call Center Representative","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":32760,"max":40950,"currency":"USD","period":"year","gross":null,"usd_annual":40950},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T22:03:46Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T03:56:08Z","board_verified":false,"closed_at":"2026-10-31T03:56:08Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Benefits Call Center Representative\nRemote - Virginia Residents Only\nSchedule: Monday - Friday, 8:00 AM - 6:00 PM EST\nPay: $17.00/hour, please note this pay rate may be below your state’s minimum wage and this should be taken into consideration when applying.\nAbout the Benefits Call Center Representative Role:\nAs a member of our Health & Welfare Benefits team, you'll make a difference in people's lives every day. You'll serve as a trusted resource for participants by answering questions and providing guidance on a variety of employee benefit programs, including medical, dental, vision, prescription, life insurance, disability, and other employer-sponsored benefits.\nIn this role, you'll handle a steady volume of inbound calls while actively listening, identifying participantneeds, and providing clear, accurate information. You'll navigate multiple systems to research benefits, review eligibility, explain coverage options, and help participants understand their available resources. Your communication skills, attention to detail, and commitment to helping others will play an important role in the success of both our clients and their employees.\nAt Conduent, you'll receive the training, support, and opportunities needed to grow your career, along with a comprehensive benefits package.\nRequirements:\nBe at least 18 years or older\nHave a High School Diploma, or equivalent\nBe able to successfully pass a criminal background check.\nMust have strong organization skills\nMust have excellent time management skills\nMust have strongcustomer service mindset with clear, professional communication and the ability to follow instructions accurately.\nMust pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping msequal to or less than 175)\nMust have the ability to connect with an ethernet cable to a modem/router.\nDue to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.\nWe are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.\nWorking with us:\nJoin a rapidly growing organization that can support your career goals.\n\nWhat you get:\n\nPaid Training\nCareer Growth Opportunities\nFull Benefit Options\nGreat Work Environment\nThe chance to make a real impact on the travel experience\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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