{"id":1623039,"url":"https://alion.io/job/conduent-benefits-call-center-representative-2","title":"Benefits Call Center Representative","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chesapeake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29640,"max":37050,"currency":"USD","period":"year","gross":null,"usd_annual":37050},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:38:34Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T01:51:34Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Benefits Call Center Representative\nONSITE - Chesapeake, VA\nPay: $16/hour - Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.\nMonday - Friday | 8:30 AM - 5:30 PM EST\nSome overtime may be required based on business needs.\nAbout the role\nAs a Benefits Call Center Representative, you will support employees by answering inbound calls and helping them understand their healthcare, retirement, and other benefit options. You will handle a steady call volume while navigating multiple systems and may also assist with back-office tasks such as claims processing and general administrative work.\nThis role requires strong communication and customer service skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced call center environment.\nKey duties\nHelp participants understand benefit plan options and provisions\nRespond to participant inquiries by phone and web\nComplete customer-related transactions accurately and efficiently\nDocument calls thoroughly in the case management system\nComplete callbacks promptly and escalate issues when necessary\nProvide guidance on required forms and next steps\nMeet established accuracy, timeliness, and performance expectations\nFollow call center policies, procedures, and performance standards\nPerform additional duties as assigned\nComply with all company policies and standards\nRequirements\nWe’re looking for customer-focused team members with strong communication skills and the ability to provide professional, empathetic service. To be successful in this role, you should have:\nPrevious call center experience handling high-volume calls\nExperience with healthcare or employer benefits highly preferred\nExcellent verbal and written communication skills\nStrong keyboarding skills and proficiency with Microsoft Office\nBasic computer knowledge, including command prompts, shortcuts, and troubleshooting\nStrong problem-solving skills\nAbility to multitask effectively while navigating multiple systems\nAbility to work independently with minimal supervision\nHigh school diploma or GED\nAbility to successfully complete required background screening and drug test, including education and employment verification\nMust be 18 years of age or older\nWhat you get\nHealth benefits for you and your family, including medical, dental, and vision, starting on day 1\nPaid holidays and paid time off (PTO), vacation and/or sick time\nRetirement savings plan\nOpportunities for growth and advancement\nAdditional information\nThis is an onsite position in Chesapeake, VA\nCandidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $ 29,640- $ 37,050.","description_format":"text","description_chars":3425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:17Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.503,"p_room":0.75,"age_days":24,"expected_fill_days":28,"reasons":["conf:4","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":37050,"is_top_pay":false},"html_url":"https://alion.io/job/conduent-benefits-call-center-representative-2","json_url":"https://alion.io/job/conduent-benefits-call-center-representative-2.json","meta":{"generated_at":"2026-10-26T08:22:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-benefits-call-center-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-benefits-call-center-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-benefits-call-center-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-benefits-call-center-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-benefits-call-center-representative-2"}]}