{"id":1935684,"url":"https://alion.io/job/conduent-call-center-agent-2","title":"Call Center Agent","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:05:39Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T13:37:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Title: Call Center Agent (Customer Service Specialist)\nLocation: Columbia, SC (Onsite)\nSchedule: Monday - Friday, 8:00 AM - 5:00 PM\nEmployment Type: Full-Time\nPay Rate: $19 per hour\nBenefits: Medical, Dental, Vision, Paid Time Off, Vacation, and Company Benefits Package\nPosition Summary\nWe are seeking a dedicated and experienced Call Center Agent (Customer Service Specialist) to join our team in Columbia, South Carolina. This role serves as a Level 2 point of contact for resolving escalated customer inquiries, conducting research, and gathering information related to customer requests and work assignments. The ideal candidate will possess strong customer service expertise, exceptional communication skills, and the ability to navigate complex customer situations while maintaining high standards of professionalism and accuracy.\nThis position supports the South Carolina Child Support Program and works closely with state personnel and customers. The Customer Service Specialist operates under general supervision and is responsible for meeting established service level standards for courtesy, accuracy, and response time.\nKey Responsibilities\nServe as a Level 2 escalation resource for customer inquiries and issue resolution.\nResearch and gather information necessary to address complex customer concerns.\nCoordinate with State Regional Contact Personnel regarding assigned tasks and customer requests.\nDeliver outstanding customer service while meeting performance and quality standards.\nMaintain accurate documentation of customer interactions and case information.\nCommunicate professionally with internal teams, customers, and external stakeholders.\nAnalyze customer concerns and recommend appropriate resolutions.\nDemonstrate reliability, professionalism, and punctuality in a customer-facing environment.\nSupport operational goals and contribute to a positive team atmosphere.\nRequired Qualifications\nHigh School Diploma or equivalent required.\nMinimum of 3 years of experience in a large-scale, complex, multi-function call center environment.\nMinimum of 1 year of experience in a lead, supervisory, or task management role.\nStrong organizational and interpersonal communication skills.\nExcellent analytical, problem-solving, and decision-making abilities.\nAbility to maintain professionalism in a customer-facing environment.\nProficiency with Microsoft Windows, Word, Excel, and Outlook.\nDependable work history with strong attendance and performance records.\nPreferred Qualifications\nExperience working within Child Support Services or a related government program.\nKnowledge of child support processes and regulations.\nExperience collaborating with government agencies or public service programs.\nAdditional Requirements\nSuccessful completion of a background check.\nSuccessful completion of a drug screening.\nAbility to work onsite in Columbia, SC.\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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